Why ClearSource?
ClearSource is passionate about our Core Values!
- Customer First – We share an intense passion for creating an exceptional customer experience.
- Personal Accountability – Commit to do the right thing and do it.
- Humble Courage – Be brave enough to seek, deliver, and accept feedback.
- Hungry – Do your best every day to make great things happen.
- Happy & Healthy – Choose well, live well.
Do these values resonate with you?
Do you strive to provide an exceptional, authentic customer experience every day?
If the answer is yes, then ClearSource is looking for you to join our team as a IT System Administrator to work with our Global IT Team. You should be responsible enthusiastic and have expertise in fostering a secure and efficient IT environment.
Enjoy these outstanding perks and benefits:
- Competitive salary
- Medical and dental Insurance (with free dependent)
- Group life insurance
- Paid time off (PTO)
- Outstanding career growth
- Passionate, energetic & innovative work culture
- Friendly, team-driven environment
- Skills and leadership development
What you will do as an IT System Administrator
- Infrastructure Management
- Manage and maintain all aspects of the organization's IT infrastructure, including servers, applications, cloud services, and storage systems.
- Monitor system performance and troubleshoot issues to ensure maximum uptime and efficiency.
- Conduct regular audits and assessments to identify areas for improvement and implement necessary upgrades or changes.
- Technical Support
- Provide technical support to end-users, including troubleshooting hardware and software issues, installing updates, and resolving connectivity problems.
- Respond to support tickets and inquiries in a timely and professional manner, ensuring high levels of customer satisfaction.
- Develop and maintain documentation such as knowledge base documentation, and training materials to empower end-users to resolve common issues independently.
- Security Management
- Implement and maintain security measures to protect the organization's IT systems and data from unauthorized access, breaches, and cyber threats.
- Develop and enforce IT security policies and procedures, ensuring compliance with industry regulations and best practices.
- System Administration
- Administer user accounts, permissions, and access levels across various systems and applications.
- Manage software licenses and ensure compliance with licensing agreements.
- Perform regular backups and disaster recovery procedures to safeguard critical data and ensure business continuity.
- Technology Evaluation and Planning
- Research and evaluate new technologies, tools, and solutions to improve the organization's IT infrastructure and operations.
- Collaborate with other IT team members and stakeholders to develop IT strategies, roadmaps, and budgets.
- Participate in the planning and implementation of IT projects, ensuring alignment with organizational goals and objectives.
What ClearSource Needs from You
- With at least 3 years minimum relevant experience
- Bachelor's degree in computer science, Information Technology, or any related field.
- Proven experience as a Systems Administrator or similar role.
- Experience in M365 suite administration, Microsoft Entra ID, Azure, MDM (Intune), Autopilot and AWS services and google workspaces.
- Scripting skills such as PowerShell, Bash, and command line.
- Windows Server deployment, storage services, administration, backup and recovery solutions.
- In-depth knowledge of IT systems, including hardware, software, networking, and security principles.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and collaboratively in a fast-paced environment.
- Relevant certifications (e.g., Microsoft Certified Systems Administrator (MCSA), M365 Certified Endpoint Administrator Associate, Cisco Certified Network Associate (CCNA), are a plus.
- Must be willing to work onsite.
Office Address
10th floor of Tower 1 Rockwell Business Center, Ortigas Ave., Pasig City
Top Skills
What We Do
ClearSource at its core is a customer experience company. We help our partners optimize the customer journey from initial acquisition to throughout the lifecycle of each customer. Our mission is to drive customer loyalty and engagement by creating an exceptional experience at every touchpoint. Our services include outsourced customer care, technology including artificial intelligence/machine learning, and consulting services.
