IT Support Specialist I

We are Silicon Labs. We are a leader in secure, intelligent wireless technology for a more connected world. Our integrated hardware and software platform, intuitive development tools, unmatched ecosystem and robust support make us the ideal long-term partner in building advanced industrial, commercial, home and life applications. We make it easy for developers to solve complex wireless challenges throughout the product lifecycle and get to market quickly with innovative solutions that transform industries, grow economies and improve lives.  

IT Support Specialist I

Boston, MA

Meet the Team

Our IT Service Team is a reliable group of professionals dedicated to providing top-notch technical support. This team handles a variety of tasks, from managing support tickets to assisting with walk-up requests. We pride ourselves on our strong communication skills and ability to solve problems efficiently.

Responsibilities

Our IT Support Team works across a range of areas and various sites. Some of your responsibilities may include:

• Provide technical support for tickets and walk-up requests.
• Assist team members with various tasks and collaborate with other teams. Contribute to the continuous improvement of support processes and documentation.
• Learn about IT support to take on additional responsibilities and provide comprehensive service in the Boston office.

Skills You Will Need

Minimum Qualifications:

• Degree in Information Systems or a related field.
• Excellent people skills and problem-solving abilities.
• Strong communication skills (both verbal and listening).
• Critical thinking skills for handling walk-up requests.
• Confidence and maturity in dealing with various IT support scenarios.

The following qualifications will be considered a plus:

• Background in Information Systems.
• Previous IT support experience (school or company).
• Familiarity with Active Directory.
• Experience with Microsoft and Apple products.
• Knowledge of various IT systems and software

Benefits & Perks

You can look forward to the following benefits:

• Great medical (Choice of PPO or Consumer Driven Health Plan with HSA), dental & vision plans

• Flexible vacation plan.

• Highly competitive salary

• 401k plan with match and Roth plan option

• Equity rewards (RSUs)

• Employee Stock Purchase Plan (ESPP)

• Life/AD&D and disability coverage

• Flexible spending accounts

• Adoption assistance

• Back-Up childcare

• Additional benefit options (Commuter benefits, Legal benefits, Pet insurance)

• 3 paid volunteer days per year

• Tuition reimbursement

• Monthly wellness offerings

• Free snacks

• Monthly company updates with our CEO

#LI-MA1

The annualized base pay range for this role is expected to be between $59,150 - $109,850 USD. Actual base pay could vary based on factors including but not limited to experience, geographic location where work will be performed and applicant’s skill set. The base pay is just one component of the total compensation package for employees. Other rewards may include an annual cash bonus, equity package and a comprehensive benefits package.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.