IT Support Specialist I

Posted 2 Days Ago
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Singapore
Entry level
Hardware • Software • Semiconductor
The Role
The IT Support Specialist I will install, configure, and troubleshoot desktop systems, workstations, servers, and network issues. They will maintain data integrity, recommend hardware and software solutions, conduct training programs, and provide technical guidance. This role involves working independently, communicating technical information, and resolving a variety of issues with good judgment.
Summary Generated by Built In

We are Silicon Labs. We are a leader in secure, intelligent wireless technology for a more connected world. Our integrated hardware and software platform, intuitive development tools, unmatched ecosystem and robust support make us the ideal long-term partner in building advanced industrial, commercial, home and life applications. We make it easy for developers to solve complex wireless challenges throughout the product lifecycle and get to market quickly with innovative solutions that transform industries, grow economies and improve lives.  

  • Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.

  • Maintains passwords, data integrity and file system security for the desktop environment.

  • Communicates highly technical information to both technical and non-technical personnel.

  • Recommends hardware and software solutions, including new acquisitions and upgrades.

  • Act as participant in the development of information technology and infrastructure projects.

  • Ability to set priorities for projects.

  • Ability to conduct training programs designed to educate an organization’s computer users about basic and specialized applications.

  • Quick to learn and understand industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways.

  • Provides technical guidance and direction to less experienced technical staff.

  • Ability to work with little supervision.

  • Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

  • Excellent soft skills to interact with senior internal and external personnel.

  • Works on related projects and/or assignments as needed.

  • Triages, diagnoses and/or transfers work requests and incidents to appropriate group.

  • Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Determines methods and procedures on new assignments and will coordinate activities with other personnel.

  • Normally receives little instruction on day-to-day work, general instructions on new assignments.

  • Other duties as required.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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The Company
HQ: Austin, TX
1,900 Employees
Hybrid Workplace
Year Founded: 1996

What We Do

We are a leader in secure, intelligent wireless technology for a more connected world. Our integrated hardware and software platform, intuitive development tools, unmatched ecosystem and robust support make us the ideal long-term partner in building advanced industrial, commercial, home and life applications. We make it easy for developers to solve complex wireless challenges throughout the product lifecycle and get to market quickly with innovative solutions that transform industries, grow economies and improve lives.

Why Work With Us

Our incredibly talented team is comprised of innovative risktakers pushing the bounds of what’s possible. We’re problem solvers first, addressing the industry’s biggest challenges to transform industries, grow economies and improve lives.

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