About Thunes
Thunes is the Smart Superhighway for money movement around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies. Thunes’ Network connects directly to over 7 billion mobile wallets and bank accounts worldwide, via more than 350 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more.
Members of Thunes’ Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks. Thunes’ Direct Global Network differentiates itself through its worldwide reach, in-house Smart Treasury Management Platform and Fortress Compliance Infrastructure, ensuring Members of the Network receive unrivalled speed, control, visibility, protection and cost efficiencies when making real-time payments globally. Headquartered in Singapore, Thunes has offices in 12 locations, including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Riyadh, San Francisco, Sao Paulo and Shanghai.
For more information, visit: https://www.thunes.com/
Context of the role
As an IT Helpdesk Intern, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and assisting with the installation and maintenance of software applications. This internship offers hands-on experience in a dynamic IT environment, allowing you to develop your technical skills and gain valuable experience in IT support.Key
Responsibilities:
- Hardware Support:
- Assist in troubleshooting and resolving hardware issues for desktops, laptops, printers, and other peripherals.
- Perform hardware installations, upgrades, and maintenance as needed.
- Software Installation and Support:
- Install, configure, and update software applications on user devices.
- Provide technical support for software-related issues, including troubleshooting and resolving software problems.
- Connectivity and Network Support:
- Troubleshoot and resolve connectivity issues for office networks, printers, and other devices.
- Ensure stable and secure network connections for all office locations.
- User Support:
- Respond to user inquiries and provide technical assistance.
- Guide users on software usage, best practices, and troubleshooting steps.
- Documentation and Reporting:
- Maintain accurate records of support requests, resolutions, and hardware/software inventory.
- Generate reports on common technical issues and recommend solutions for improvement.
- Collaboration:
- Work closely with IT team members to escalate complex issues and collaborate on problem-solving.
- Participate in team meetings and training sessions to enhance technical knowledge and skills.
Qualifications:
- Pursuing a degree in Information Technology, Computer Science, or related field.
- Basic understanding of hardware components and software applications.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
Benefits & Package
- Ability to work independently and as part of a team.
- Hands-on experience in IT support and troubleshooting.
- Opportunity to enhance technical skills and gain practical knowledge
- Potential for future career opportunities within the organization
- Mentorship from experienced IT
- Great compensation package
- Work-life balance (flexibility and hybrid working policy)
- Great offices in the center of Paris (Opera)
- Our team is global, you will work with 40+ different nationalities spread across 5 continents
- 25 days of holidays + 2 Thunes Out Days + 2 Community days
What We Do
Thunes is a B2B cross-border payments network for emerging markets. Our global platform provides seamless transfer of funds between payment systems in more than 100 countries and 60 currencies. We enable mobile wallet providers, technology companies, PSPs, money transfer operators and banks to make financial services accessible worldwide.
We offer four key payment solutions:
•Remittance processing, which fosters worldwide financial inclusion
•Mass payouts, which support globalisation and the sharing economy •Virtual Accounts, which help corporates around the world boost their revenue
•Business payments, which enable businesses to trade easily across borders Since Thunes was established in 2016, we’ve processed real-time transactions for millions of people across the world.
Thunes is headquartered in Singapore with regional offices in London, Shanghai and New York.
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