IT Support Analyst

The role in a nutshell: To provide support for the IT ServiceDesk, Infrastructure and IT Security.  

A bit about the IS Support Team: The Team sit within the KINTO IT department and are responsible for the maintenance and support of a broad range of Systems and Hardware used across the KINTO organisation. We offer BAU support to the entire Business community for all IT and IT Security related issues covering L1, L2 and L3 elements and supporting Change Management and Implementations. We work in close partnership with colleagues across IT and the KINTO Business functions, other Teams within the broader Toyota family and a range of Third Party Service providers. In addition to BAU activities the Team fulfils a range of Project delivery and support activities.   

What you’ll be doing:

·         Working within the Service Desk Team, managing support queues and BAU Tickets, within agreed SLA’s and escalating to colleagues and 3rd parties as required

·         Resolving incidents/problems with PCs, laptops, mobile devices, network and telecoms infrastructure

·         Managing endpoint Patching to adhere to Global security standards. This is critical to ensuring our IT estate remains secure

·   Maintain good working relationships with other members of the IT team and across the KINTO organisation as well as with 3rd parties/vendors to ensure delivery of quality service

·         Contribute to the Knowledge Base for the Team.

·         Undertake administrative processes and procedures ensuring that they are followed accurately, diligently and are completed efficiently with minimal supervision.

·         Ensure user compliance with Corporate, IT and Security policies.

·         Identify potential opportunities for improvement and make recommendations to line management.

How you could stretch this role:

KINTO UK is currently undertaking a Transformation Programme which will create many new opportunities to develop both new and existing Technical skills for those who demonstrate the desire and capability to develop their roles.  

Key Experience & Skills:

• To be able to work comfortably with 1st line responsibilities
• Clearly demonstrate a customer service mind set and ethos through providing user satisfaction and driving a first-class service with the team
• Have competent experience of Windows 10 (and ideally 11) Operating systems
• Have good experience of mobile devices such as Android Phones and iPhones
• Demonstrate the ability to communicate clearly, accurately and patiently at different levels of staff both verbally and in writing.
• Be able to work calmly under pressure, with the ability to manage potential conflicts and prioritise conflicting demands.
• Work effectively in a team environment where the sharing of knowledge is essential.
• Able to work with minimal supervision

Benefits

• Bonus earning potential
• 25 days holiday + 8 days bank holiday
• Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
• Hybrid working policy 2 days from home each week should you want to
• Car Scheme following passing of probation
• Private Medical Cover
• Life assurance scheme
• Discounts on different retailers
• Free onsite car parking
• Onsite nursery with discounted prices
• Well-being hour each month
• Discounts on Toyota & Lexus Cars
• Well-being events
• Volunteer Days
• Employee assistance programmes
• Free fruit in the office

KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

Our Recruitment Process:

At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.

Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to meet your accessibility needs.

Some examples of how we might be able to help are listed below:

• Providing a copy of interview questions before the interview
• Organising a time and location that best suits you
• Allowing additional time for the assessment and interview

We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self. On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.