IT Logistics Associate

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

As a IT Logistics Associate, you will play a critical role in managing outbound and inbound hardware operations, including deploying hardware to end-users and processing returns and incoming hardware. You will ensure accurate picking, packing, and labelling of high-value IT assets, maintaining exceptional attention to detail. In this role, you will collaborate with cross functional teams to ensure efficient workflow and timely order fullfilment. 

KEY RESPONSIBILITIES:

● Accurately pick, pack, label, and ship high-value IT assets, ensuring secure and timely deliveries.

● Systematically process hardware and accessory requests through the client's ticketing system.

● Process returned hardware from active and off-boarded employees, categorize assets into One Week Hold or Indefinite Legal Hold and grading assets for re-use.

● Conduct systematic updates in the inventory system to track movements for hardware being deployed and returned.

● Receive, inspect, and process new hardware inventory into the inventory system.

● Conduct monthly inventory counts, ensuring all items are logged into the system and stored in designated areas.

● Address client escalations and resolve issues promptly.

● Develop, update, and maintain Standard Operating Procedures (SOPs) for operational processes.

● Conduct periodic cycle time studies in conjunction with leading process improvement projects centered around 5S and Value Stream Mapping (VSM).

● Support ad hoc projects assigned by management based on client needs.

Essential Criteria

● Experience working in logistics and warehousing

● Proficiency in G-Suite (Google Sheets/Docs)

● Familiarity with inventory management tools

● Excellent communication skills, both verbal and written

● Effective Time management skills

● Strong organizational skills and attention to detail

● Team oriented

● Exceptional professionalism and customer service skills 

DESIRABLE CRITERIA

● 2+ years in a warehouse environment

● Previous experience in Warehouse, Retail, Customer Service, Manufacturing

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. 

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) location, responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.