Job TitleIT & Controls engineer
Job Description
High-Level Controls Support Engineer (HLC)
Job Description:
Are you our upcoming technical service expert? Do you like to take an extra step, analyzing the root cause of a failed software component or interface, and provide solutions for the cause?
Vanderlande understands the complexities associated with a successful airport and parcel operation and delivers future proof logistic process automation. These automation systems are composed of many (electro-) mechanical, IT and controls components that require expert knowledge to support.
As a High-Level Controls Support Engineer, you will analyze and assist in servicing baggage handling system controls software. You are responsible for helping the operation and maintenance team find and resolve system issues, researching solutions, and proposing changes to the system. You will have frequent contacts with customers, internal organization, and suppliers.
As a High-Level Controls Support Engineer you have a strong affinity with Oracle database and Java oriented software combined with the Linux platform they run on.
Your tasks and responsibilities:
As High-Level Controls Support Engineer you report to the Maintenance Manager. Based on your field of interest there is opportunity to grow to a specialized or manager role within the service or project execution department.
Your department:
The Changi Operation and Maintenance Team is part of the APAC Lifecycle Services (LCS) in the Business unit Airport & Parcel Solutions (APS) within Vanderlande Industries. The primary task is to support Changi T1.
The department works in an international team setting with people from different countries with different cultural backgrounds.
Key responsibilities:
- Identify problems and perform root cause analysis of upper-level control software of Vanderlande baggage handling system, in close collaboration with other teams.
- Review system and application logs to trace issues and gather information for analysis.
- Develop and maintain customer specific validation test processes and reports for change control log.
- Continuously monitor IT infrastructure, application, and material handling application environment.
- Triage all events reported and maintain incident reports.
- Planning and delivering preventive maintenance tasks & assigned change tasks (back-ups, patch execution, etc.)
- Primary point of contact for customers, so it’s important to have good communication skills. Taking ownership is your core value.
- Analyze problems by asking the right questions, you listen to the customer, and you translate your findings into a technical solution.
- Have a systematic way of troubleshooting a problem top-down or bottom-up, whichever is required.
- Think in cause-effect advising the customer on the next cause of action minimizing downtime for the operation.
- Take pro-active measures based on own insight, lifecycle plans or preventive maintenance plans.
Qualifications:
- Bachelor’s degree in computer science, engineering, information technology, information systems, or a related field of study.
- Preferably you have good understanding of IT service management practices (ITIL v3/v4)
- Affinity with IT and Industrial Automation and interested in logistic processes.
- 5 years of relevant working experience systems within the baggage handling or airport industry.
- Hands-on experience with ORACLE SQL and JAVA software development is preferred.
- Hands-on experience with LINUX and network communications is preferred.
- Basic knowledge of Systems Engineering and / or Software development
- Basic knowledge of testing methodologies and troubleshooting techniques
- Good communication skills in English
- Assertive team player and proactive
- Willingness to work in a 24/7 operational environment and be on-call as required
Your Profile:
You are an analytical problem solver who can easily bridge between the physical and software world. You have a systematic way of troubleshooting. You like to work together in an international multi-disciplinary team of engineers.
Top Skills
What We Do
Vanderlande is the global market leader for future-proof logistic process automation at airports. The company is also a leading supplier of process automation solutions for warehouses and in the parcel market.
Vanderlande’s baggage handling systems are capable of moving over 4 billion pieces of baggage around the world per year. Its systems are active in more than 600 airports including 12 of the world’s top 20. More than 52 million parcels are sorted by its systems every day, which have been installed for the world’s leading parcel companies. In addition, many of the largest global e-commerce players and retailers have confidence in Vanderlande’s efficient and reliable solutions.
The company focuses on the optimisation of its customers’ business processes and competitive positions. Through close cooperation, it strives for the improvement of their operational activities and the expansion of their logistical achievements. Vanderlande’s extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology.
Established in 1949, Vanderlande has more than 7,500 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a consistently increasing turnover of 1.8 billion euros, it has established a global reputation over the past seven decades as a highly reliable partner for future-proof logistic process automation.
Vanderlande was acquired in 2017 by Toyota Industries Corporation, which will help it to continue its sustainable profitable growth. The two companies have a strong strategic match, and the synergies include cross-selling, product innovations, and research and development.
