Key Responsibilities
- Assist in the administration and maintenance of Microsoft 365 applications including Outlook, Word, Excel, OneDrive, and others
- Assist in tracking and managing software licenses to ensure compliance with licensing agreements.
- Provide technical support to end users on M365-related issues, ensuring timely resolution and user satisfaction.
- Provide technical support for end user devices including laptops, desktops, tablets, and mobile phones.
- Assist with the setup, configuration, and troubleshooting of hardware and software.
- Assist in the development and maintenance of dashboards and performance indicators.
- Monitor license usage and optimize license allocation to maximize cost efficiency.
- Generate regular reports on M365 usage, license compliance, and other relevant metrics.
- Document and maintain records of support activities, solutions, and best practices.
- Collaborate with team members to gather requirements and implement solutions that meet business needs.
Qualifications
- Currently pursuing a degree in Computer Science, Information Technology, or a related field.
- Basic understanding of Microsoft 365 applications and their functionalities.
- Familiarity with software license management and compliance.
- Strong analytical skills and ability to interpret data and generate insights.
- Excellent problem-solving skills and attention to detail.
- Effective communication skills and ability to work collaboratively in a team environment.
- Proactive, eager to learn, and able to manage time effectively.
- Prior experience in an IT support role is a plus.
Benefits:
- Gain hands-on experience in M365 administration, license management, reporting, and end user support.
- Mentorship and guidance from experienced professionals.
- Opportunity to work with a supportive and experienced IT team.
- Exposure to real-world IT challenges and solutions in a professional setting.
- Potential for future employment opportunities based on performance.
- Access to learning resources and professional development opportunities.
Top Skills
What We Do
We release the natural power of stone to enrich modern living.
ROCKWOOL Group is a focused industrial company with leading positions in insulation, acoustic ceilings and horticultural growing media based on proprietary stone wool technology. We harness the properties that nature has given us to create products for quality living.
Our products touch most aspects of everyday life. We offer carefully designed, innovative sustainable solutions for your comfort, safety and for the benefit of the environment.
ROCKWOOL Group's business portfolio consists of:
* ROCKWOOL® insulation solutions for buildings.
* ROCKWOOL® technical insulation solutions to both industry, marine and offshore.
* ROCKWOOL® core solutions tailor made stone wool products to be integrated into finished systems.
* Rockfon® acoustic ceilings and wall solutions.
* Rockpanel® cladding material.
* Grodan® growing media solutions for plants.
* Lapinus® solutions for applications such as friction, water management, tracks, coatings, gaskets.
At ROCKWOOL Group, we are committed to enriching the lives of everyone who experiences our product solutions. Our expertise is perfectly suited to tackle many of today’s biggest sustainability and development challenges, from energy consumption and noise pollution to fire resilience, water scarcity and flooding. Our range of products reflects the diversity of the world’s needs, supporting our stakeholders in reducing their own carbon footprint along the way.
Stone wool is a versatile material and forms the basis of all our businesses. With around 12,200 colleagues in 40 countries, we are the world leader in stone wool solutions, from building insulation to acoustic ceilings, external cladding systems to horticultural solutions, engineered fibres for industrial use to insulation for the process industry and marine & offshore
