IT Business Solutions Partner

Posted 9 Days Ago
Be an Early Applicant
Wilmington, DE
Senior level
Automotive • Insurance
The Role
As the IT Business Solutions Senior Partner, you will act as a liaison between business stakeholders and IT teams, ensuring technology aligns with customer service operations. Your role includes driving Salesforce adoption, leading strategic IT initiatives, managing complex data analyses, and creating executive-level reports.
Summary Generated by Built In

AAA Club Alliance is currently seeking an IT Business Solutions Partner to join our organization.

The primary duties of the IT Business Solutions Partner are:

  • Understand business strategy, assess business needs, identify emerging information technologies, and distill them into appropriate business solutions that are consistent with AAA's strategy and business objectives.

  • Assist the business units and support functions in the preparation of enterprise impact assessments, project proposals and annual operating plans (IT portion of budgets) including the definition, estimation, evaluation, and justification of information technology related investments.

  • Assure that business requirements and priorities are considered in the development/specification of AAA Club Alliance information systems and products.

  • Assist business units in the development of business strategies that incorporate the appropriate level of technology.

  • Assist business units in the identification and documentation of process improvements, including conceptual design and requirements definition of information system alternatives.

  • Assist business units in the identification of benefits and costs for project justification and budgeting.

  • Act as liaison with third-party solution providers (e.g., Workday, Salesforce.com, AAA Insurance Group) to identify solution alternatives.

Minimum Qualifications:

  • Ability to interact and build effective working relationships at all levels of the organization at a level normally acquired through completion of a Bachelor's degree or equivalent in Business or IT related field plus 5-8 years of applicable experience and 5+ years’ experience in project management processes.

  • Certification in management or information systems preferred.

  • Ability to build and manage external (AAA National) and internal relationships with all parties involved within a project and manage expectations at all levels

  • Ability to negotiate with external consulting firms for technology resources.

To the qualified candidate, we offer:

  • A competitive salary commensurate with experience

  • Annual Bonus + Annual Merit Increase Eligibility

  • Hybrid schedule available

  • Health & Life Insurance

  • 3+ weeks of paid time off accrued during your first year

  • 401(K) plan with company match up to 7%

  • Professional development opportunities and tuition reimbursement

  • Paid time off to volunteer & company-sponsored volunteer events throughout the year

  • Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, and Short Term/Long Term Disability

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.  We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.  It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

 

Job Category: 

Information Technology

Top Skills

Salesforce
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The Company
HQ: Wilmington, Delaware
3,211 Employees
On-site Workplace
Year Founded: 1900

What We Do

For more than 100 years, we’ve been helping people get to where they’re going. We were founded on Roadside Assistance, but have progressively expanded our offerings to include insurance, retail, and travel services in order to assist more customers. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team.

We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while advancing their own career. AAA Club Alliance received the prestigious Ragan Diversity Award for Allyship in Action in 2021 and in 2023 was a finalist for Ragan’s Corporate Social Responsibility & Diversity Award for our Stepping Up for Hunger campaign. For more information, please visit www.AAA.com/Careers and follow us on social media @AAAClubAlliance.

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