IT Analyst (Suape)

APM Terminals

Position Overview:

The Tech Support Specialist is responsible for providing technical support to end users, assisting in the supervision of vendors and contractors performing onsite tasks, and managing an inventory of all equipment received. This role ensures that end-users have the necessary tools and support to maintain productivity while also coordinating with external vendors to ensure timely and efficient execution of tasks. The Tech Support Specialist will also oversee the receipt, tracking, and organization of all equipment, ensuring accurate inventory management.

Key Responsibilities:

End-User Support:

• Provide first-line support to end users for hardware and software-related issues, troubleshooting technical problems, and resolving tickets in a timely manner.
• Assist users with setting up, configuring, and maintaining devices (e.g., laptops, desktops, mobile devices, peripherals).
• Provide training and guidance to end users on basic technical issues and the proper use of software and hardware.

Vendor and Contractor Supervision:

• Supervise and coordinate with third-party vendors and contractors who perform on-site technical tasks, such as hardware installations, repairs, and system upgrades.
• Monitor quality control during vendor/contractor tasks, ensuring that all work meets company standards and requirements.
• Communicate technical requirements and assist vendors/contractors in resolving any issues that may arise during their work on-site.

Inventory Management:

• Maintain an accurate inventory of all received equipment, ensuring proper logging and tracking of all hardware and software assets.
• Track the lifecycle of all IT equipment (receiving, deployment, maintenance, and retirement).
• Ensure that equipment is properly stored and secured, preventing loss or damage.
• Collaborate with purchasing and procurement teams to maintain an inventory of spare parts and replacement components.

Documentation and Reporting:

• Keep detailed and up-to-date documentation on technical issues, resolutions, and inventory logs.
• Assist in generating reports on inventory levels, upcoming maintenance, or equipment needing upgrades or replacements.
• Report any discrepancies or issues related to equipment or vendor performance to the IT Manager or relevant stakeholders.

General Support and Collaboration:

• Work closely with other departments to understand and address specific technology needs and challenges.
• Collaborate with the regional and global IT teams to provide support for system upgrades, patches, or migrations.
• Assist in the installation and configuration of new hardware or software systems.
• Ensure that all support tickets are logged, prioritized, and resolved in accordance with company guidelines and SLAs.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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