Intern - Community & Documentation

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.

Through our internship program, you’ll join the Product Team where you’ll gain real-world experience creating scalable, high-quality product/technical content for FourKites’ internal and external communities. 

You will help to educate, train, and reduce internal inquiries and customer case submissions by adding content to our customer and partner-facing Knowledge Base and our internal product documentation. You’ll work closely with the Product Operations team as we look for creative ways to improve our online documentation and meet the needs of our audience.

What you’ll be doing:

• Improve existing customer-facing how-to articles/technical documentation for better engagement, applying multimedia and user experience skills. This could involve rephrasing, adding visuals, and infusing compelling content or storytelling elements
• Write scripts and create or update product demos or how-to videos 
• Work co-op with product managers and other stakeholders to learn more about FourKites products and services
• Work in the Agile software development life cycle to draft, revise, and validate a series of product/technical documents
• Help educate internal and external FourKites users with the latest changes in the product by working closely with our product and go-to-market experts as they evangelize the new releases within our application 
• Collaborate on strategic projects related to documentation and the FourKites Community 
• Learn to deliver high-quality documentation by completing our product certification and working with our internal teams to get an in-depth understanding of the FourKites Product
• Assist in gathering data that helps us to understand our community needs and support community programs such as super user program, ambassador program, community logins, and engagement    

About the team:

Our product team is  dedicated to providing the industry’s best-in-class end to end supply chain visibility platform. We are committed to building a high-performing team with software craftsman-thinking who are dedicated to developing and enhancing our core platform, and we want you to be a central part of it!

We help companies transform their end-to-end supply chain with real-time visibility. Over 600 of the world’s most recognized brands, including 9 of the top-10 CPG and 18 of the top-20 Food & Beverage companies trust FourKites to digitize their supply chains for greater agility, efficiency and sustainability. 

 Who you are: 

• Strong English writing, speaking, and editing skills
• Basic knowledge of MS PowerPoint/Keynote Animation
• Some experience or familiarity with technical writing or any other form of writing 
• A passion for technology and its application to solve business problems and experience or interest in the Supply Chain industry 
• Strong communication skills and the ability to build working relationships with co-workers in different locations

Qualification Requirements:

• Major in Computer Science, Engineering, Information Technology (IT), or related field

Who we are:

FourKites® is the #1 supply chain visibility platform in the world, extending visibility beyond transportation into yards, warehouses, stores and beyond. Tracking more than 2.5 million shipments daily across road, rail, ocean, air, parcel and courier, and reaching over 185 countries, FourKites combines real-time data and powerful machine learning to help companies digitize their end-to-end supply chains. More than 1,000 of the world’s most recognized brands — including 9 of the top-10 CPG and 18 of the top-20 food and beverage companies — trust FourKites to transform their business and create more agile, efficient and sustainable supply chains.  

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. And we're always listening for new ways to support everyone in and out of the office.

Achievements and Awards: 

5 times awarded as Great places to work.

2017 – Frost and Sullivan Entrepreneurial Company of the Year 2018 – Wall Street Journal’s Top Tech Companies To Watch 2019 – Forbes Next Billion Start-ups

2019, 2020, 2021 – Built in Chicago’s Best Places To Work 

2018, 2019, 2020, 2021 – Tech Tribune Best Tech Start-ups in Illinois / Chicago

2021 – 2021 Great Supply Chain Partner

2019, 2020, 2021 – FourKites Named a Great Place To Work For Third Consecutive Year 2021 – The Top 100 Software Companies of 2021

2021 – FourKites receives US patent for supply chain visibility technology

2021 – The Top 25 Software Product Executives of 2021

Benefits:

• 6 months Internship with the Product Team , during which a Stipend amount of INR 30,000 per month will be offered
• Opportunity to work with industry experts and leaders 
• Macbook Air or Macbook Pro
• Work with Fortune-100 customers
• Cutting edge Technologies
• Online self paced learning portal
• Free 24/7 snacks & beverages
• Catered lunch on Wednesdays