Insurance Compliance & Quality Assurance Coordinator

**This is a work from home position but candidates must live within our footprint**

What we can offer you:

• The starting base compensation for this position is $12.83 to $24.62 hourly. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.

• Paid Time Off (almost 4 weeks within the first year)

• 8 Paid Holidays

• 401(k) plan with employer match up to 7%

• Medical, Dental, Vision and Prescription coverage

• FREE AAA membership (inclusive of product & service discounts) 

• FREE Life Insurance

• An in-house training program - The Insurance Learning Academy

• Tuition reimbursement and Professional Designation Programs

What we need from you:

• High school diploma or equivalent.

• 2 years of experience within the Insurance industry, insurance underwriting preferred. 

• Active Property & Casualty license required.

• Proficient desktop computing skills; thorough knowledge of the Microsoft Office suite software and experience in effectively using Microsoft Word, and Excel to create documents and reports.

• Excellent attention to detail, as demonstrated by regularly verifying all work thoroughly to ensure accuracy.

• Demonstrated ability to track, organize and prioritize workload and request resources and information as needed.

• Working knowledge of underwriting construct.

• Knowledge of customer service delivery systems.

• Ability to work autonomously and interact with multi-levels and departments.

• Ability to manage multiple priorities while meeting multiple deadlines.

• Ability to meet departmental attendance standards, work weekends and overtime as necessary.

• Excellent analytical, technical and written/oral communication skills.

• Excellent problem-solving ability.

• A high degree of professionalism and integrity.

What you will be doing: ​

• Audit new and renewal applications and policy submissions for completeness and accuracy.

• Responsible for auditing agent and carrier policy transactions. Ensure that insurance policies are issued in accordance with individual Agency, Carrier and organizational guidelines; in compliance with existing regulatory standards.

• Process policy updates and endorsements via Carrier proprietary system; documenting and communicating changes with sales agents and agency management system entries.

• Assist Compliance & QA Specialist with monthly reports documenting errors and findings to the appropriate agent and manager.

• Identify and provide potential Error and Omission issues to Comp/QA management.

• Process corrections and re-entry of data inconsistencies, all systems and applications.

• Complete monthly reports from Management and Agency Administration.

• Maintain documentation for routine audits by management and carriers.

• Maintain current with all agency and carrier compliance.

• Identify, resolve and update policies left in agency systems suspense.

• Provide monthly referrals to improve membership sales, insurance product sales, and driving school registrations.

• Provide backup phone coverage for insurance calls.

• Utilize automation capability to perform all functions.

• Protect and maintain account files and department records in accordance with Agency and Carrier regulatory compliance requirements.