You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
Position Purpose: Design and update claims and health care processing content documentation that translate technical data into materials that are clearly understood and usable for claims business operations staff.
Work samples will be requested for review as a part of the interview process.
***The Instructional Documentation Writer position is fully remote. Candidates will be considered nationally.***
Responsibilities:
- Communicate and distribute work process documents, process bulletins, and policies and procedures.
- Translate, design, edit, and distribute print and web-based communications to provide time sensitive technical documentation, including product design research and data gathering
- Develop high quality, user-friendly production-based documentation
- Collaborate with various departments to create and maintain documentation creating consistency, efficiency and best practices
- Develop a wide range of documentations, including user guides, training aides, quick references, and online assistance
- Establish project timelines, including resources and staff allocation
- Participate in technical information-based initiatives
- Collaborate with training and implementation teams to prepare materials, online tools, demos, etc.
- Maintain and perform necessary annual documentation reviews for assigned compliance management systems
Education/Experience: Bachelor’s degree in Instructional Design, related field, or equivalent experience. 3+ years of technical writing or documentation design experience. Experience in documenting end-user requirements, procedures, and workflow development. Strong verbal and written communication skills. Strong computer skills, especially in graphics, knowledge management systems, publishing and multimedia software. Familiarity with Information Mapping preferred.
Pay Range: $54,000.00 - $97,100.00 per year
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act
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What We Do
Centene provides healthcare solutions to individuals across the United States with more than 23 million members nationwide.
