Instructional Design Head (Hybrid) - TAMPA

INSTRUCTIONAL DESIGN HEAD (C14) - TAMPA

The Instructional Design Head will be under the Learning Implementation Services team (LIS) and it will play a pivotal role in developing innovative, learner-centric solutions that drive employee performance and business impact. This is a seasoned professional role that requires team management experience, deep expertise in instructional design, familiarity with e-learning development technology, and the ability to think strategically to address complex learning needs.

You will contribute to Citi’s success by creating engaging, effective learning experiences for employees across diverse functions & products, aligning solutions with organizational goals. This includes designing content that addresses systems training, compliance, leadership development, and emerging skills, delivered through e-learning solutions that include AI-powered adaptive learning.  We are looking for an innovative, creative person, customer service oriented, with experience as a manager, who has excellent technical and project management skills, and the ability to manage multiple projects with a mindset of excellence.

Job Description

Instructional Design Head is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

This role requires a comprehensive understanding of adult learning principles and instructional design methodologies, as well as the ability to collaborate across global teams. Success in this role involves working closely with subject matter experts while adhering to Citi Learning & Culture standards and specifications.

You will also serve as a trusted advisor and thought leader in the organization, providing guidance, coaching, and training to colleagues while staying informed of trends and innovations in the learning and development space. Your work will directly impact employee engagement, productivity, and career growth, contributing to Citi’s overall performance and mission.

Responsibilities:

• Leverages knowledge and experience to manage processes that improve organizational effectiveness globally.
• Collaborates with team members to ensure successful completion of work across the team globally.
• Accountable for the design and development leading edge learning solutions in line with the L&D strategy
• Proactively identifies, scopes and prioritizes the L&D opportunities to support business achievement
• Provides success criteria and total solutions blueprint for each initiative
• Validates the L&D solutions with the Learning Advisor and the relevant team members
• Advises on build or buy process for new solutions, including the repurposing of existing tools
• Maintains the integrity of solutions through continuous review and retirement of products as appropriate
• Cultivates and maintain trusted partnership with Learning
• Stays informed on market trends (both learning and financial industry) and employee best in class solutions to provide performance support
• Leads a team of designer professionals
• Maintains external network to stay informed on future of learning and implement that within Citi
• Manages design budget for their group
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of experience
• Experience managing large teams
• Consistently demonstrates clear and concise written and verbal communication skills
• Proficient in Microsoft Office with an emphasis on MS Excel
• Working knowledge authoring tools, learning management and reporting systems, including AI apps
• Self-motivated and detail oriented

Education:

• Bachelor’s/University degree, Master’s degree preferred

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Job Family Group:

Human Resources

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Job Family:

Talent, Development, Learning & Diversity

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$119,680.00 - $179,520.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Feb 27, 2025

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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