Infrastructure Technology - Customer Support Engineer

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Job Summary:

Provide day to day IT Support to the organization and resolving service request or problem related to IT Assets, such as workstations and peripherals and managing the IT Asset Storage and Database.

Candidate should be able to manage the IT operations whilst focusing the Customer Satisfaction. Ensuring to provide the operational support role across a shift system.

Responsible for ensuring all incidents and outages are closed in a timely manner, properly documented, tracked, and resolution occurs.

Key Responsibilities:

• Follow IT asset management policies, process and procedures

• Good troubleshooting knowledge for Desktops/Laptops and basic level server hardware skills

• Basic knowledge of IP Telephony and IPT troubleshooting skills

• Basic understanding of the Network topology & network connectivity (LAN/VLAN/WAN).

• Understanding network protocols, addressing schemes and basic skills to troubleshoot the network components

• Problem solving skills, good interpersonal skills, fast learner and good verbal & written communication skills [French & English]

• Administers process/ tools that support/ facilitate the asset management process for the effective tracking and monitoring of IT assets

• Implements proper allocation and distribution of IT assets

• Knowledge of call logging tools like Remedy, Service Now, amongst others

#LI-EU

Requirements:

• Diploma in Information Technology/ Computer Science/ Electronics & Computer Science, OR any equivalent degree course

• 1 - 4 years of working experience relevant to IT Support/ Infrastructure Support Role

Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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