Infrastructure Analyst V (Sr. Network Administrator)

Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health.  For over 90 years, we have been New Jersey’s health solutions leader driving innovations that improve health care quality, affordability, and member experience.  Our members are our neighbors, our friends, and our families.  It is this understanding that drives us to better serve and care for the 3.5 million people who place their trust in us. We pride ourselves on our best-in-class employees and strive to maintain an innovative and inclusive environment that allows them to thrive. When our employees bring their best and succeed, the Company succeeds. 

A Senior Network Administrator will play a crucial role in managing and maintaining the organization's network infrastructure. Responsible for evaluating, implementing, and overseeing network and application systems, ensuring their reliability, security, and optimal performance. This role requires a deep understanding of networking and systems, strong problem-solving skills, and excellent communication skills. Duties include overseeing the installation, configuration, and maintenance of network hardware and software, including routers, switches, firewalls, and wireless systems. Additionally, they collaborate with cross-functional teams to support network-related projects, enforce security protocols, manage disaster recovery, and maintain documentation.

• Evaluate, implement, and manage the organization's local area networks (LANs), wide area networks (WANs), and other network systems.
• Configure, monitor, and troubleshoot Cisco network systems, including Nexus-series switching, wireless, routing, firewalls, and Meraki.
• Collaborate on cloud networking within AWS, ensuring secure, scalable connectivity between cloud and on-premises networks.
• Configure and optimize routing protocols such as BGP and OSPF for efficient data flow and network stability.
• Evaluate and recommend network hardware and software upgrades to improve performance, security, and scalability.
• Monitor network performance and proactively address potential issues to ensure smooth operations.
• Diagnose and resolve complex network and application-related issues.
• Acting as L3 escalation, respond to support tickets and incidents, ensuring timely resolution and minimizing downtime.
• Implement and enforce security best practices including supporting vulnerability assessments for network environment.
• Monitor network traffic patterns and bandwidth utilization to identify areas for optimization and capacity planning.
• Perform day to day operations to maintain SLAs and business functions.
• Acquire knowledge of new technologies and may implement to benefit Horizon and disseminate this information to IT staff members.
• Manage vendor relationships including hardware, software, and maintenance contracts.
• Documenting processes and procedures for infrastructure support
• Ability to run technical mtg with peers and above.
• 10+ years related IT work experience

Education:

• Bachelor’s degree required or 12 years of relevant experience in lieu of degree.

Work Experience:

• 9+ years of related IT work experience.

Knowledge:

• Requires knowledge of Cisco network systems
• Requires Microsoft server technologies
• Requires working knowledge of AWS and Cloud platforms/technologies
• Change Management methodologies preferred

Skills:

• Requires strong problem solving and analytical skills
• Requires excellent communication skills and ability to write and discuss clear procedures regarding technical issues
• Requires excellent interpersonal skills and the ability to interface with all levels of personnel.
• Excellent customer service
• Ability to work independently and as a team
• Ability develop project plans

Additional Comments:

• Skilled in capacity planning, analysis, and performance tuning of network environments.
• Create and execute project plans in support of network initiatives.
• Participate in design and planning of hardware and software requirements.
• Demonstrate technical and advisory leadership for customers, and consultants and effectively communicate technical and business message.
• Advance the art and methodology used internally for the delivery of customer solutions.
• Ensure standardization of systems implementation, support techniques, and adherence to formal processes, change control, best practices, and total quality practices in all activities.
• As part of a 24X7 team, support production, maintenance, emergencies, and critical corporate projects.
• Excellent understanding of networking protocols such at TCP/IP, DHCP, DNS, WINS, SNMP, OSI layers, Firewalls, Routers, Switches, VLANs, telnet, FTP, Secure FTP, VPN, HTTP, and HTTPS, Load Balancers (F5, ALB, and NLB).
• Solid understanding of windows infrastructure including Active Directory, NT domains, and day to day operations within infrastructure.

Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware

Salary Range:

$108,000 - $147,420

​This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity.  This range has been created in good faith based on information known to Horizon at the time of posting.  Compensation decisions are dependent on the circumstances of each case. Horizon also provides a comprehensive compensation and benefits package which includes:

• Comprehensive health benefits (Medical/Dental/Vision)

• Retirement Plans

• Generous PTO

• Incentive Plans

• Wellness Programs

• Paid Volunteer Time Off

• Tuition Reimbursement

Disclaimer:
This job summary has been designed to indicate the general nature and level of work performed by colleagues within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of colleagues assigned to this job.

Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law.  Horizon will consider reasonable accommodation requests as part of the recruiting and hiring process.