About PayJoy
PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2024 we have brought billions of dollars in credit to 12 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.
This role
The Information Technology Specialist is in charge of setting up, managing and troubleshooting the technology systems that a business uses to maintain computer and software networks.
Responsibilities
- Install and configure computer systems and applications within the company.
- Attend in-person meetings or Google Meet with clients to analyze, troubleshoot and diagnose hardware problems.
- You will diagnose and troubleshoot complicated technical cases in a dynamic environment.
- Provide exceptional customer service while responding to phone, email, online request for technical support and provide documentation.
- Procurement / Asset Management experience
Requirements
- Bachelor's degree in computer science or related field.
- 2+ years provided support in the form of Linux\Windows\Mac OS architecture.
- Experience with automation engineering, switches and network technologies.
- SaaS / Cloud experience (Google Workplace / Slack / 1Password / SSO).
- Strong understanding of system and application integration, as well automation engineering.
- Able to work off hours for maintenance and projects.
- Python or other language at a Novice level or higher
Benefits
- 100% Company-funded Health and Dental insurance for employees and immediate family members.
- Life insurance.
- Phone finance, Headphone, home office equipment and fitness perks.
- 30 days of Christmas bonus
- 20 days paid Vacation
- 50% Vacation premium
- 13% Saving funds
- $2,000 MXN monthly grocery coupons
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
PayJoy Principles
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
Top Skills
What We Do
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being.
Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.
