Incident Management Clinician

Posted 21 Hours Ago
Be an Early Applicant
Melbourne, Victoria
Mid level
Information Technology
The Role
The Incident Management Clinician will provide clinical excellence through critical incident support, including psychological first aid and trauma-informed interventions. Responsibilities include managing client risks, ensuring excellent customer service, and adapting to the unique needs of organizations.
Summary Generated by Built In

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

We are seeking a clinician to provide clinical excellence in the delivery of critical incident support, including psychological first aid and trauma-informed brief interventions to impacted organisations and clients. The role is an exciting opportunity to make a real difference to individuals and organisations – no two days are the same.
The role will have a large on-site component. The clinician can be based in any capital city in Australia.

What We Are Looking For:

  • Qualifications in Psychology, or Social Work.
  • Professional registration with the relevant health professional body (AHPRA, AASW)
  • Minimum three (3) years experience.
  • Ability to clinically manage client risk, and work within a trauma-informed framework.
  • Excellent customer service skills with the ability to be empathetic and proactive with our organisation stakeholders.
  • Confidence with computer systems is an asset.

What We Are Offering:

  • Flexible working arrangements – including some options regarding working from home and adjustments to hours. We can work with you to find mutually suitable arrangements.
  • Access to peer consultation and external supervision.
  • Access to hundreds of professional development courses to help you further your clinical skills as you see fit.
  • Career progression - for the right clinicians, there are opportunities to further your career into leadership positions or other specialist services.
  • Other benefits include wellbeing days, volunteer days, and a generous parental leave policy.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Top Skills

Psychology
Social Work
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Vancouver, British Columbia
32,569 Employees
On-site Workplace

What We Do

At TELUS, our purpose-driven team works together every day to innovate and do good. From providing technology solutions that make our lives safer and easier, to supporting those who need it most, our inclusive, spirited and giving people are passionate about empowering our customers, communities and each other to thrive in our digital world.

A company that helps you be your best self at home and at work:
Find a place where you truly belong, your opinions are valued and you can be your best self.

A career that ignites your full potential:
Get the guidance and support you need to explore your interests, build your skills and get where you want to go.

A culture that goes beyond the expected to strengthen communities and the planet:
Seize the opportunity to make a difference in our communities and do good for our planet as part of our purpose-driven team.

An innovative team committed to solving complex, real world problems:
Join a digitally-enabled workforce that’s pushing the boundaries to create sustainable change.

Join us, and let’s make the future friendly, together www.telus.com/careers

Similar Jobs

Crunchtime Logo Crunchtime

Customer Success Manager

Artificial Intelligence • Food • Information Technology • Software • Business Intelligence • Hospitality • Automation
Melbourne, Victoria, AUS
315 Employees

Xero Logo Xero

Customer Experience Specialist - Payroll (April 2025)

Cloud • Fintech • Information Technology • Machine Learning • Software
Melbourne, Victoria, AUS
4700 Employees

Xero Logo Xero

Customer Experience Specialist - Accounting (April 2025)

Cloud • Fintech • Information Technology • Machine Learning • Software
Melbourne, Victoria, AUS
4700 Employees

Xero Logo Xero

Partner Development Specialist

Cloud • Fintech • Information Technology • Machine Learning • Software
Hybrid
Melbourne, Victoria, AUS
4700 Employees

Similar Companies Hiring

Jobba Trade Technologies, Inc. Thumbnail
Software • Professional Services • Productivity • Information Technology • Enterprise Web • Consulting • Cloud
Chicago, IL
45 Employees
InCommodities Thumbnail
Renewable Energy • Machine Learning • Information Technology • Energy • Automation • Analytics
Austin, TX
234 Employees
HERE Technologies Thumbnail
Software • Logistics • Internet of Things • Information Technology • Computer Vision • Automotive • Artificial Intelligence
Amsterdam, NL
6000 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account