Implementation Specialist

First Things First - What We Can Offer You

• Excellent salary and benefits package
• Private health insurance with Vitality
• Company pension scheme
• A generous annual leave entitlement plus a personal leave entitlement
• A discounts and cash back scheme
• A one-off Home Office Allowance
• 24 weeks’ Maternity/adoption and 8 weeks’ Paternity leave at full pay (terms apply)
• Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
• Cycle to work scheme via Cyclescheme
• Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
• Simscout referral scheme - earn £££ if you refer a friend to work here
• Simpeep outreach fund - financial support for employees experiencing unforeseen financial hardship
• Opportunities for career progression and development
• Casual dress and relaxed office environment
• Check out our website for more about working at Simpro https://www.simprogroup.com/uk/company/careers#positions

The Job

The Implementation Specialist is responsible for providing client onboarding and retention initiatives, which may include training for standard workflows or data and design services.

What You’ll Do

• Train traditional customer workflows, enabling customers to adopt our products in their business.

• Provide data & design services to customers such as creating reports or output documents.

• Assist senior staff by working collaboratively to provide training or data & design services to new or expansion clients.

• Tackle moderately challenging problems where analysis of situations or data requires a review of a variety of factors.

• Develop and maintain product knowledge, including staying up to date with recent product releases.

• Leverage intermediate business acumen and industry insights to provide effective outcomes for customers.

• Contribute to customer outreach campaigns and facilitate feature-based workshops or group learning as required.

• Facilitate training sessions using a variety of online or face-to-face formats. This may require travel.

What You’ll Bring

• Typically 18 months experience in a software training role or similar

Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:

We Are One Team

We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.  

If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV and covering letter.

Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.