Implementation Coordinator

First Things First - What We Can Offer You

• Excellent salary and benefits package
• Private health insurance with Vitality
• Company pension scheme
• A generous annual leave entitlement plus a personal leave entitlement
• A discounts and cash back scheme
• A one-off Home Office Allowance
• 24 weeks’ Maternity/adoption and 8 weeks’ Paternity leave at full pay (terms apply)
• Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
• Cycle to work scheme via Cyclescheme
• Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
• Simscout referral scheme - earn £££ if you refer a friend to work here
• Simpeep outreach fund - financial support for employees experiencing unforeseen financial hardship
• Opportunities for career progression and development
• Casual dress and relaxed office environment
• Check out our website for more about working at Simpro https://www.simprogroup.com/uk/company/careers#positions

The Job

Implementation Coordinators ensure Simpro Group service resource operations run smoothly, and are the primary contact with new customers during the onboarding process.

What You’ll Do

• Process new customer cases and book in implementation dates.

• Ensure administrative functions and processes relating to service resources are carried out in the CRM.

• Provide excellent customer communication, ensuring customers are responded to promptly.

• Work to achieve 100% billable utilisation of service resources where possible and escalate service disruptions to the local Implementation Manager.

• Help prepare customers for their successful adoption by providing resources and information to support the customer. 

• Liaise between internal stakeholders to ensure customer needs are met. This may include working closely with Professional Services, Operations and Sales.

• Drive customers to book training and consultation time, to ensure the implementation does not stall. Backlogs of unscheduled time are reviewed periodically so customers do not ‘fall through the cracks’. 

• Collaborate with the Implementation Coordinator Team Lead to ensure global resource bandwidth needs are shared and addressed, as well as systems and processes are kept agile and up to date.

What You’ll Bring

• A genuine self-starter who has drive and determination

• Excellent time management skills

• Someone motivated by KPI’s and targets

• Analytical and problem solving skills

• Ideally someone with sales coordination or scheduling experience

• You will excel if you have an understanding of software adoption processes and an insight into the trades industries

Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:

We Are One Team

We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.  

If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV and covering letter.

Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.