As an Implementation Consultant within TeamMate, you will:
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Conducting business analysis and information gathering sessions to understand the customer's requirements.
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Working with the customer’s implementation team to configure TeamMate software, ensuring it is aligned with the customers' business process and meets their requirements.
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Training the customers’ end-users on software functionality prior to go-live.
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Providing ad-hoc customer support.
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Working as the key interface between development, product management teams and customers.
Senior Professional Services Consultant Key Skills:
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Experience implementing a B2B configurable software is preferred.
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Internal Audit experience would be desirable
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Ability to work autonomously and independently.
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Strong customer service skills, a good listener, ability to effectively manage customer expectations, comfortable engaging with customers both virtually and face to face.
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Tenacious individual who enjoys working with people from different backgrounds and nationalities.
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Excellent organisational and communication skills, both written and verbal.
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Willing to travel when customers prefer onsite delivery of services.
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Flexibility in terms of accommodating customer engagements which may change at the last minute.
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Outstanding presentation skills demonstrating flair and enthusiasm.
What We Do
Wolters Kluwer (www.wolterskluwer.com) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Founded in 1836 and headquartered in Alphen aan den Rijn, the Netherlands, the company serves customers in over 180 countries, maintains operations in over 40 countries and employs 18,600 people worldwide.
Wolters Kluwer reported 2019 annual revenues of €4.6 billion. Listed on Euronext Amsterdam, Wolters Kluwer shares (WKL) are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
