Implementation Associate

Job Description
Join our team as an Implementation Associate in Commercial and Investment Banking!
As an Implementation Associate within Commercial and Investment Banking, you will be responsible for implementing all new Treasury Services cash management business within agreed timeframes, using a tried and tested methodology to ramp up revenue. You will provide accurate and timely implementation statuses and escalate issues that put the target date at risk. You will partner closely with the In-Country Implementations Team, Operations, and other internal partners to ensure a successful project delivery and client experience. You will manage multiple deals/projects concurrently that may have competing priorities, resources, and timelines.
Job Responsibilities:

• Implement Cash Management solutions between established EMEA booking locations, of varying size and complexity
• Provide assistance to the Sales Team in scoping target solution.
• Develop project plans as agreed for each deal incorporating the methodology used within the Project Management Team. Provide guidance to the client with respect to the tasks and their role within the plan.
• Work with internal and external parties to deliver the solution within specific time frames.
• Drive regular client meetings/calls to review the project against the plan.
• Update internal tracking reports on a weekly/monthly basis.
• Provide support to team colleagues as required.
• Attend meetings and training as required to continue development and to enhance knowledge of cash management products, processes and technologies.
• Either through own initiative, or through teams, be a pro-active member of the department, working to reduce implementation cycle time.

Required qualifications, skills and capabilities:

• Graduate of any Business course
• Minimum five years' customer service experience
• Keen attention to detail
• Strong verbal, written, and interpersonal communication skills
• Ability to adapt to a changing environment including changes or adjustments to work schedule
• Strong organizational and decision-making skills
• Strong presentation skills and negotiating skills essential. Aptitude to learn documentation and risk requirements
• Ability to work on multiple applications while working under minimal supervision
• Exhibit ability to work effectively in a team environment. Excellent interpersonal skills
• Proficient in various desktop and internet based applications
• Proficient in MS Office Tools: Outlook, Excel and Word

Preferred qualifications, skills and capabilities:

• Operations/Implementations experience preferred
• Cash Management and Treasury Services experience/knowledge preferred
• Client contact experience preferred
• Project management experience would be beneficial

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.