HRSS Specialist

TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today!

What does Benefit Administration Shared Services Advocate do?

• Administer employee benefits globally.  

• Liaise with government agencies and vendors on benefits processing, to ensure a smooth availment process.

• Ensure employee data is up to date, accurate, and compliant with government agencies & third-party vendors.

• Handle Level 1 Glowstick ticket related  Benefits. Replying to cases that require action, further investigation, and acting as subject matter experts on benefits.

• Handle Talkdesk for Life-Threatening urgent cases that need HR’s help.

• Provide support and guidance in terms of benefits processing to immediate family members of diseased employees.

• Vendor management. Coordinate with the vendor imposing the agreement indicated in the signed SOW. 

• Drive operational performance and service excellence within the Benefits Shared Service function, and identify areas for improvement. 

• Implement automation project that will help improve the benefits availment process

• Maintain and protect confidential data with great discretion.

• Represent Benefits Team during audit ie., client audit, DOLE, and SSS.

• Conduct orientation during new benefits rollout. Address employee concerns raised during FGD with teammates.  

• Partner with functional Global HR process owners to implement proactive employee retention strategies.  

• Work with our TaskUs Benefits team members from different regions to ensure alignment across our offices as well as to share best practices.

• Deliver Ad hoc tasks deemed necessary by the business

Requirements

• Graduate of Human Resource Management, any math course, or other related courses. Have at least 2 years of experience in a BPO setting

• At least 1 year of experience in Multi-Country support & relevant experience with HR systems and in HR functions such as compensation, employee relations, benefits, etc

• Have a background in different policies concerning the benefits processing of government agencies

• Have extensive skills and knowledge when it comes MS Office applications, particularly MS Excel or Google sheet

• Amenable to rotating schedules, someone who has strong analytical skills, and can work independently

• Strong understanding of various business systems and processes

• Outstanding attention to detail, analytical and organizational skills

• Able to work collaboratively with various stakeholders to get things done, and maintain employee confidentiality, data integrity, and security.

• Experience in data quality reporting, advantage

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. 

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.