At Oshkosh, we build, serve and protect people and communities around the world by designing and manufacturing some of the toughest specialty trucks and access equipment. We employ over 18,000 team members all united by a common purpose. Our engineering and product innovation help keep soldiers and firefighters safe, is critical in building and keeping communities clean and helps people do their jobs every day.
The Human Resources (HR) Services Specialist is a key role in our HR organization, providing exceptional case management and customer service via phone and digital interactions. This role facilitates a seamless and high-touch experience for our team members, serving as the first point of contact for HR-related inquiries. You’ll work closely with HR Business Partners, Benefits, Compensation, Talent Acquisition, HR Technology and Payroll to resolve issues and ensure a People First experience in every interaction.
As an HR Services Specialist, you’ll thrive in a fast-paced, high-volume environment where collaboration, adaptability, and effective communication are critical. You’ll also have opportunities to enhance processes and improve the team member experience in meaningful ways. The role heavily utilizes ServiceNow and Workday for case management and data entry.
Your Impact
- Serve as the first point of contact for team members needing assistance from HR, handling inquiries via phone or self-service through the ServiceNow case management system.
- Provide timely and professional customer service, ensuring team members receive accurate information and empathetic support.
- Resolve or escalate inquiries related to benefits, payroll, compensation, talent acquisition, HR technology, and other HR topics.
- Collaborate closely with team members and internal HR stakeholders to address and resolve issues quickly and effectively.
- Write and maintain knowledge articles to empower team members with self-service access to relevant HR information.
- Conduct data audits in Workday to ensure team member information is accurate and up to date.
- Perform data maintenance and mass updates during times of organizational change.
- Continuously seek opportunities to enhance processes and improve the team member experience.
Minimum Qualifications
- High School Diploma or equivalent.
- Two (2) or more years of relevant experience in Human Resources.
Standout Qualifications
- Customer service skills with a strong focus on empathy, professionalism, and follow-through.
- Ability to thrive in a fast-paced, high-volume customer service environment.
- Strong verbal and written communication skills, with the ability to explain policies and procedures clearly.
- Proficiency in HR technology systems such as ServiceNow and Workday.
- Familiarity with Microsoft Office Suite, including Excel, Word, and PowerPoint.
- An Associate’s or Bachelor’s degree in a related field.
Why Join Us?
- A supportive and collaborative environment where your contributions make a difference.
- Opportunities for professional growth and learning.
- The chance to impact the team member experience at key moments that matter
Pay Range:
$44,500.00 - $68,300.00
The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.
Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at [email protected].
Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.
Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.
Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.
What We Do
Oshkosh Corporation is an industrial technology company that builds some of the industry’s toughest specialty trucks and access equipment. We serve our everyday heroes – soldiers, firefighters, people working at great height, environmental and refuse workers – through incredible technology. And with a portfolio of leading brands, we can uniquely take innovation from one brand and apply it across our portfolio.
Why Work With Us
We make equipment that moves the world forward. With ~15,000 team members united under our People First culture, a career at Oshkosh is an opportunity to do more than just impact industries -- it's an opportunity to make a difference in the world around you, protecting those who protect us.
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