Who are we?
Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
We are seeking a dynamic HR Services Senior Associate to be part of our Global HR Services (HRS) Team. The HRS team delivers responsive, employee-focused HR support, serving as the first point of contact for HR inquiries and managing employee life-cycle activities.
Responsibilities
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Provide global support for HR-related inquiries and cases, particularly for onboarding, ensuring accurate and timely resolutions.
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Maintain communication with employees and partners to facilitate case resolution.
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Deliver a professional, customer-oriented experience with attention to detail.
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Serve as a Subject Matter Expert on HR processes, policies, and tools.
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Manage HR data in Workday, ensuring data integrity and compliance.
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Collaborate with global HRS teams and departments to enhance employee experience.
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Support the development of self-service resources and educate employees on available tools.
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Participate in new initiatives and identify opportunities for process improvement.
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Track and communicate program trends to the HRS manager.
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Perform duties as assigned.
Qualifications
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3+ years of HR experience, preferably in various HR disciplines.
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At least 1 year in a HR Shared Services or centralized customer service environment preferred.
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Bilingual proficiency in English and Japanese to manage Japanese speaking employees and other global employees.
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Proficient in Workday or similar Human Capital Management systems; experience with ServiceNow preferred.
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Strong proficiency in MS Office (Outlook, Word, Excel, PowerPoint).
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Excellent communication skills and ability to support employees at all levels.
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Strong time-management, organization, and problem-solving skills.
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Experience working effectively in global and virtual teams.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Top Skills
What We Do
Equinix (Nasdaq: EQIX) is the world’s digital infrastructure company™, enabling digital leaders to harness a trusted platform to bring together and interconnect the foundational infrastructure that powers their success. Equinix enables today’s businesses to access all the right places, partners and possibilities they need to accelerate advantage. With Equinix, they can scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value.
