We Breathe Life Into Data
At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease.
As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.
The Opportunity at Komodo Health
The Support Engineering team’s mission is to properly scope and support all client engagements, throughout the lifecycle. We are here to solve problems, provide qualified and clear answers to questions and to ensure a smooth day to day support environment
Looking back on your first 12 months at Komodo Health, you will have…
- Obtained a deep understanding of Komodo’s Healthcare Map, platform, and suite of products - especially focused deeply on data products
- Developed an understanding of patient-level data and proficiency in our key offering areas, including patient journey, line of therapy, HCP segmentation, and market landscape assessments
- Created and maintained Komodo’s data support multi-tier playbook and knowledge base sourced from inbound customer support requests, and learnings
- Maintained active engagement with stakeholders, including data product management, engineering, and commercial teams as well as our external customers, to resolve time-sensitive and business-critical issues, including follow-up until resolved
- Collaborated with internal data teams for any escalated requests
- Assisted with the ongoing transformation of Komodo’s technical support, service, and maintenance model, to improve effectiveness and efficiencies for all Dragons
- Consolidated learnings often to provide recommendations for Komodo to implement
You will accomplish these outcomes through the following responsibilities…
- Healthcare Data Support Engineers play a vital role in technically supporting our customers throughout the lifecycle of Komodo’s relationship
- We work with customers to explain, analyze, and investigate data questions. Some of these are found in reference content, though this role would be focused on what is not just easy to solve
- The investigations are typically done through our tooling, or through Snowflake or other scripting. Over time, this role would establish more documentation and content for others in a Knowledge-Centered service fashion. This role is not the first support tier, but rather would take the 2nd or 3rd tier of investigation, which is reserved for the most complex questions or issues that require someone with high level analysis skills and subject matter expertise Customer Support’s goal is to provide top notch service at all times, with consistency and quality
What you bring to Komodo Health:
- Analytical mindset: You solve complex business problems with analytics
- Client service orientation: You understand client needs and how to develop solutions to address them
- Strong communication skills: You are comfortable presenting to stakeholders at all levels (technical and non-technical) and distilling complex topics and analyses into easy-to-follow and compelling narratives
- Healthcare or other related experience: You are familiar with life sciences needs, such as patient journey analytics, HCP engagement and segmentation, and market landscape assessments
- Data-driven mindset: You are able to dig into the data both within Komodo’s Healthcare Map and across external data sources that we receive from partners and customers to synthesize insights
- Problem-solving skills: You demonstrate strong logical thinking and an ability to see patterns
- Partnership mentality: You effectively collaborate with data science, account managers, sales, product, and clients to guide analyses, synthesize results, and share feedback
- Curiosity: You demonstrate an interest and aptitude for constant learning and regularly seek and welcome feedback and help from colleagues
- Flexible attitude: You adapt to changing environments and solve problems from new angles; you know how to manage ambiguity
- Proficiency in quantitative reasoning: You understand the basics of data science and classical statistics and can use that knowledge to scope out a client solution
- Consultative mindset: You identify and proactively offer recommendations based on observed insights
- You must have: at least three years of industry experience working with large-scale databases and leveraging Python and SQL (notably Snowflake for data querying, cleaning, and transformation); advanced Excel skills; experience translating analytic insights into PowerPoint or dashboards; prior life sciences or other healthcare experience analyzing claims data to inform business decisions
- Strong problem-solving skills and the ability to sniff out, diagnose and resolve technical issues.
- Effective communication skills to collaborate with both technical and non-technical teams
- Deep understanding of the US Healthcare system, through EHR, Claims, or
- Mid-level technical knowledge in one or more of the following, or similar: Technology integration projects, IT systems, REST APIs, Service-Oriented Architectures, Relational Databases or other large-scale data management technologies, Technical Project Management - Examples below
- Basic understanding of relational databases, SQL and data modeling concepts
- Familiarity with Snowflake’s data warehousing platform and AWS EC2 services
- Basic knowledge of cloud computing principles and best practices
- Relevant certifications in Snowflake, AWS or database management are a plus
- Demonstrated experience working across a range of technical end-users, including but not limited to data scientists, data engineers, analysts, and end application users
- Ability to learn the Komodo data models with training and documentation and an appetite to dig in, research, and analyze data issues.
- In-depth understanding of and experience working with data assets or products used by entities in the healthcare industry
- Demonstrated ability to communicate effectively verbally in meetings and in written technical documentation to drive cross-functional collaboration
- Ability to successfully manage multiple tasks and projects with high quality and grace under pressure, with a customer-centric mindset.
- Comfortable to collaborate and/or ask for help from colleagues or leaders when stuck on a problem
- Commitment to full resolution and root cause analysis for a great customer experience
- A passion for improving patient care and addressing unmet medical needs
Additional skills and experience we’d prioritize (nice to have)…
- Familiarity with customer operational support systems; examples include Jira Service Management, Zendesk, Salesforce Service Cloud
#LI-Remote
The pay range for each job posting reflects a minimum and maximum range of annual base pay that we reasonably expect to pay for this position within the US. We carefully consider multiple business-related factors when determining compensation, including job-related skills, work experience, geographic work location, relevant training and certifications, business needs and market demands.
The starting annual base pay for this role is listed below. This position may be eligible for performance-based bonuses as determined in the Company’s sole discretion and in accordance with a written agreement or plan. This role may also be eligible for equity awards. In addition, this role is eligible for benefits including, but not limited to, comprehensive health, dental, and vision insurance; flexible time off and holidays; 401(k) with company match; disability insurance and life insurance; and leaves of absence in accordance with applicable state and local laws and regulations and company policy.
San Francisco Bay Area and New York City:
$93,000—$125,000 USD
All Other US Locations:
$81,000—$109,000 USD
Where You’ll Work
Komodo Health has a hybrid work model; we recognize the power of choice and importance of flexibility for the well-being of both our company and our individual Dragons. Roles may be completely remote based anywhere in the country listed, remote but based in a specific region, or local (commuting distance) to one of our hubs in San Francisco, New York City, or Chicago with remote work options.
What We Offer
Positions may be eligible for company benefits in accordance with Company policy. We offer a competitive total rewards package including medical, dental and vision coverage along with a broad range of supplemental benefits including 401k Retirement Plan, prepaid legal assistance, and more. We also offer paid time off for vacation, sickness, holiday, and bereavement. We are pleased to be able to provide 100% company-paid life insurance and long-term disability insurance. This information is intended to be a general overview and may be modified by the Company due to business-related factors.
Equal Opportunity Statement
Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Top Skills
What We Do
Improving lives through the largest, most actionable Healthcare Map™.
At Komodo Health, we partner with our customers to improve patient care and reduce disease burden through data-driven insights. The Komodo Health Platform delivers patient-level insights by dynamically analyzing the broadest array of data across patients, practitioners, and health systems.
We put patients at the center of clinical innovation.
Healthcare today is all about delivering value — improving patient outcomes while reducing healthcare costs by helping our customers put life-saving therapies in the hands of people that need them the most.
The Komodo Health software platform provides access to a broader array of healthcare stakeholders in over fifty therapeutic areas. Our comprehensive Healthcare Map™ helps:
+ Life Sciences extend the reach of innovative therapies
+ Patient Advocacy align investments toward the right patients and practitioners
+ Healthcare Practitioners address unmet medical needs in their communities
+ Payers increase care quality while reducing cost
Let’s work together to reduce the burden of disease. Please learn more by visiting us at www.komodohealth.com
