Global Technical Client Integration Team Leader - English, Spanish & Portuguese Speaking (f/m/d)

Purpose of position

The Global Team Leader is responsible for managing assigned market work streams, focusing on the onboarding of both new and existing clients. At Awin we pride ourselves on providing our clients with the most robust industry solutions and timely support. To be successful in this role you will need to be proactive, steer a remote team to continually hit core KPI’s and have the ability to manage many open topics at the same time. This role will also be hands on with the expectation of senior support being provided to our top tier clients.

Key Tasks

• Overall responsibility of the performance and results of the Integration team, driving continuous development of performance to achieve maximum results
• A keen eye for data and business reporting, utilising available data to understand team performance to drive efficiency areas
• Innovate on internal processes, with the eagerness to improve, adapt or source new ideas
• Provider of personal development support to direct reports, sustaining engagement and motivation within the team.
• Act an escalation point for all senior but non managerial department members and participate within internal stakeholder/project groups as necessary.
• Provide a high level of Technical support to new clients via email, phone and if applicable face to face meetings
• Act as intermediary between the client services side of the business and our engineering side of the business
• Identify technical issues on the network and escalate as appropriate
• Administration of a shared knowledge base where relevant
• Support internal colleagues on relevant cross department training

Whilst the above is a guide to general expectation of the role, we expect this position to evolve allowing you greater scope to gain both knowledge and experience within the online and affiliate market place.

Skills & Expertise

• Proven managerial experience with the ability to bring out the best qualities in your team through remote management
• Ability to plan ahead and devise stretching OKR’s for your direct reports
• Embody department visions with the ability to empower and engage your teams
• Excellent customer service skills
• Highly confidential and discreet
• Great attention to detail and problem solving
• Excellent computer literacy
• Good understanding of IoT
• Ability to understand web based language such as basic HTML, JavaScript and PHP
• Knowledge on and preferably business experience with writing MySQL queries
• Strong communication (both verbal and written) in English, Portuguese & Spanish
• Customer service skills, and be able to exchange information with others clearly and concisely.

You will be expected to have good understanding of affiliate marketing is and what we do in the industry for any role within Awin.

Our Offer

• Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
• Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions.
• Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being.
• Welfare: We offer Bradesco TNQQ for health & dental insurance that is eligible to the employee, partner and kids at no salary discount. Besides, we support you with transportation and food vouchers.
• Development: We’ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. Improve your English skills with Awin’s English language course subsidy.
• Remote Working Allowance: You will receive a monthly allowance to cover a part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
• Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.