Job Description Summary
-Own solution development in the respective area, through operational steady state managing the operations/delivery/design and engineering of all service and systems in scope, ensuring stability and integrity, and meeting customer service levels.
Job Description
Major accountabilities:
- Act as primary point of accountability for respective service matters for designated business or IT customers usually across locations, business domains, and/or geographical boundaries; Monitor, measure, report and review performance of services;; Ensure the overall user experience is taken into account when designing and deploying new solutions and services;Take accountability to ensure adherence with Security and Compliance policies and procedures
Key performance indicators:
- Stable, compliant, secure, and cost-effective operations measured by Availability, Performance, Capacity Metrics along with continuous cost reductions YOY -Responsiveness and Recovery Speed of critical incidents / issues in business -Learning Agility, Ability to evaluate and launch new services and capabilities -Productivity gains and defect reduction through continuous improvement -Automation led Programmable Infrastructure and Platform Services -Establish a Technical Vision, clear strategy, and execution against the plan
Minimum Requirements:
Work Experience:
- Proven Ability to Develop trust-based relationships with key regional.
- Ambiguity.
- Major Change.
- Major Change.
- Proven Ability to Develop trust-based relationships with key regional.
- Ability to work and lead (a cross-functional team) in a matrix.
- Strong customer orientation.
- Experience working cross-functionally and trans-nationally.
- Experience working cross-functionally and trans-nationally.
- Market and customer intelligence.
- stakeholders.
- stakeholders.
- environment.
Skills:
- Risk Management.
- Risk Management.
- Audit Methodology: Identifying and Testing Controls for Business Risk.
- Audit Methodology: Identifying and Testing Controls for Business Risk.
- Organizing and planning.
- Organizing and planning.
- Active Learning.
- Active learning.
- Active learning.
- IT Service Level Management.
- IT Service Level Management.
- Knowledge of IT Infrastructure & systems.
- Knowledge of IT Infrastructure & systems.
- Quality decision making.
- Quality decision making.
Languages :
- English.
Skills Desired
Top Skills
What We Do
Novartis is an innovative medicines company. Every day, working to reimagine medicine to improve and extend people’s lives so that patients, healthcare professionals and societies are empowered in the face of serious disease. Our medicines reach more than 250 million people worldwide.
