FSS Finance & Strategy, Director

Job Description

About the Role

Are you ready to lead and encourage in a role that uniquely combines finance and strategy at a world-class company? As the Director of FSS Finance and Strategy at Zendesk, you will play a pivotal role in crafting the future of our financial landscape. This is an outstanding opportunity for a proven leader to join a dynamic team and successfully implement strategies that drive our financial performance to new heights.

Job Description:

• Direct the operations of Finance & Strategy including Source to Pay teams; being responsible for annual planning, forecasting, month end close and performance analysis to support strategic making-decisions.

• Lead creation of insightful analyses, reports and presentations on relevant operating and financial metrics in an easy-to-understand format.

• Drive operational and process excellence in the broader Finance & Strategy team through strong partnership with the Global Process Owner and point of contact.

• Assist in optimizing financial models and forecasts that require insights and collaboration across multiple Finance & Strategy teams.

• Build out standard reporting packages for our business partners.

• Prioritize operational improvements & automation opportunities to streamline current processes.

• Define objectives or Key Performance Indicators for an individual or a team and regularly assesses performance against those objectives and metrics and initiates actions for intervention when targets are not being met.

• Responsible as a People Manager; Coaches or mentors, resolve conflicts, initiate disciplinary action and recommend performance improvement plans and participate in the compensation planning.

• Ensures the Career Development Plan of the team is consistently in place with meaningful discussions.

• Prepare business continuity plan to ensure sustained service delivery brought about by force-majeure, acts of nature, transportation strike or civil unrest.

• Handles other tasks delegated or assigned by the FSS Sr. Director.

Key Competencies Required:

• Strong Finance, Planning and Analysis skills (Business Unit Finance or Corporate Finance)

• Shared Services experience (Captive - Build and Grow)

• Transformation initiatives (Systems and Process Improvements)

Why Zendesk?

At Zendesk, we believe in crafting an environment where everyone can thrive. Our dedication to encouraging an inclusive and collaborative workplace is unwavering. We offer competitive compensation, comprehensive benefits, and numerous opportunities for professional growth and development. Join us, and be part of a team that values innovation, excellence, and the outstanding contributions of every individual.

#LI-ML12

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.