French and English speaking Support Associate

Company Description

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 31 countries today, 27 of which are with the Wolt product and brand.

So, why work at Wolt?

At Wolt, We’re About Getting Things Done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion
We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Job Description

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! 🤩

We are looking for both part-time and full-time French and English-speaking Support Associates to join our Support team in Luxemburg city! In this role you will be part of our local team, supporting customers, courier partners and venues located in Luxembourg in both French and English language.
What you'll be doing

• Supporting our customers, courier partners, and venues located in Luxembourg via live chat and phone

• Ensuring that the delivery operations run smoothly

• Developing our support function together with the support team as well as other teams within Wolt

What you'll get by joining us 

• Wolt credits cashback benefit

• Employee assistance program

• Wolt-wide training programs

Qualifications

Our humble expectations

• ​Experience in customer service will be considered a plus

• You have great communication skills with a personal touch and a customer-obsessed and team-oriented mindset

• You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment

• It is a shift-based role, so you are able to work during mornings, evenings, nights, and weekends

• This is an onsite job, so you need to be able to work from our office 

• Excellent verbal and written communication skills in both French and English are required.

Additional Information

Additional information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

Please note that using Google or ChatGPT in your answers is not permitted - we hope to see your own personal touch in your responses. 

We will be reviewing applications on an ongoing basis, so send through your application along with your CV as soon as possible! 💙