Fraud Analyst

Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore, Ho Chi Minh and Hong Kong and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.

We currently have a diverse global team of 700 employees representing more than 50 nationalities. Our values are Activism, Transparency, Dedication and Greatness and Collective. We are proud to be a BCorp.

About the role 🖥️

As a Fraud Analyst, you will be responsible for handling daily fraud operations: suspicious payments or other customer activities. You enable a safer platform for our users and help Vestiaire Collective manage fraud risks along end-to-end user journey (signup, login, password change, listing, checkout, return, etc… ).

What you will do 👜

• You investigate and resolve queued manual review within the service level agreements to reduce potential revenue losses and bad accounts, by analyzing the user network and its surrounding data
• You investigate and approve transactions to prevent unauthorised payment
• You identify and analyze customer behaviors to surface fraud patterns such as friendly fraud involving delivery, return or chargeback, theft or account takeover and similar other risks
• You partner with Senior Fraud Specialist to design and implement fraud prevention strategies, improving Vestiaire Collective systems efficiency
• You defend customer’s fraud and non fraud disputes

Who you are ⭐

• You have a Bachelor's (Int’l), and preferably 2 years experience in related e-commerce Fraud
• You’re passionate about identifying and stopping fraudulent activities and rings
• You have experience with CNP (card not presented transactions), BNPL and different alternative payment methods
• You demonstrate excellent analytical and investigative skills, a keen eye for detail and an ability to think critically
• You are data driven, have a solid track record leveraging SQL, BI tool and dashboarding (e.g. Tableau) to make a positive impact on customer metrics
• You have experience with fraud detection/Risk management or Trust & Safety activities
• You are comfortable communicating with various people and teams to get the information you need to help customers out
• You are fluent in English communication skills. French is a big plus.

What we offer 🎁

A meaningful job with an impact on the way people consume fashion and promote sustainability

The opportunity to do career-defining work in a fast-growing French-born scale up

The possibility to work as part of a globally diverse team with more than 50 nationalities 

Two days to help Project - reinforcing your activist journey and volunteer for an association

Significant investment in your learning and growth

Competitive compensation and benefits package

As full member of our entrepreneurial project, you will be eligible to free shares

Surveys show that women and members of underrepresented communities only apply for a job if they meet 100% of the required conditions. Does this sound like you? If so, Vestiaire Collective encourages you to reconsider your application. We look forward to receiving your application!

Vestiaire Collective is an equal opportunities employer