Field Operations Manager

Join Ecolab’s industry leading Pest Elimination team as a Field Operations Manager in the Baltimore, MD area.

As a Field Operations Manager, you will develop and lead a team of Service Specialists who provide pest detection, elimination and prevention solutions to restaurants, hospitals, hotels, retail stores, food and beverage plants, schools, nursing homes and other commercial establishments. Within the team, you will be responsible for leading district initial services, ensuring service excellence, pursuing sales opportunities, and performing quality assurance visits.

Additionally, you will be responsible for developing and maintaining key customer relations within your territory. You will participate in recruiting, selecting, coaching and the performance management process.  Throughout your career, you will uphold Ecolab’s culture and policies to foster a safe and respectful work environment ensuring Ecolab’s protocols and procedures are followed.  

Shift: Night Shift (Sunday night to Thursday night)

What’s in it For You:

• Competitive salary and benefits
• Company vehicle
• Access to best in class resources, tools, and technology
• Grow your income as you drive district profitability

What You Will Do:

• Lead a team of 8-10 Service Specialists responsible for day and night route management while ensuring service excellence and compliance with applicable regulations / laws
• Effectively select, train, develop and coach service specialists with emphasis on customer retention, growing existing account add-on sales, and maintaining a high level of customer satisfaction
• Take an active role in hiring, assessing, and developing associates to become the next leaders at Ecolab
• Ensure your team of service specialists achieves their financial and service delivery goals 
• Pursue sales and new business opportunities
• Coordinate initial services and maintain inventory and perform QA visits
• Build and maintain customer relationships within the market
• Be a champion of safety and ensure your team upholds strong safety practices and values

Minimum Qualifications:

• Completed High School Diploma or GED
• 3 years of field support or service related industry experience

• Demonstrate leadership potential
• Ability to work overnight hours
• Ability to lift and/or carry 50 pounds
• Obtain state certification required per industry standards
• Current and valid driver’s license and acceptable Motor Vehicle Record
• No Immigration Sponsorship available
• Ecolab conducts a background check on all candidates who receive a job offer.
• Due to federal contract requirements, this Pest Elimination position requires a drug test including THC for all candidates who receive a job offer

Preferred Qualifications:

• Bachelor’s Degree in process or completed
• 3 years supervisory or team leadership experience in a field support or service related industry
• Proven record of meeting customer needs, quality service delivery and meeting business objectives
• Exceptional communication and organization skills with aptitude to implement change initiatives
• Good decision-making and problem-solving skills when handling challenging situations in a fast paced environment
• Prior experience in value added sales and/or new account generation
• Prior budget and P&L responsibilities
• Bi-lingual

The total Compensation range for this position is $75,000 - $110,000 which includes base pay and target incentive based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits. 

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.