Field Engineer

Title: Field Services Engineer (2 month contract)
Location: Bolton
Division: Managed Services
Reports to: Field Services Team Leader
Are you ready to be the face of ICT, delivering exceptional service and solutions to our clients? Do you have a passion for technology and a knack for translating technical knowledge into easy-to-understand business language? 
If so, we would love to hear from you!
ABOUT US

Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organisations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data.
OUR VALUES
Partnership: we become one team and family with organisations, helping them to navigate change and stay agile.
Integrity: our people really care, going beyond the brief to make change happen for organisations and citizens.
Innovation: we bring together the right technologies and services to design solutions that work.
Passion: we are passionate about - and dedicated to - public services and improving people’s lives.
THE ROLE
Key responsibilities

The Field Services Engineer is a vital role within Agilisys and this role will ensure that all work is completed to the highest standards and within the agreed SLA and KPI targets.
Specific duties

Depending on the project, you will need to be comfortable doing the following:

• Hardware support (laptops, desktops, tablets, docking stations / port replicators, printers and MFD's).
• Supporting of Windows 10-11, Virtual Desktops, Active Directory, Antivirus, SCCM, InTune, Microsoft 365 and all its associated elements.
• Troubleshooting of Corporate networks and Infrastructure.
• Experience of supporting a wide range of desktop applications within a corporate environment and their interaction with ICT systems.
• Use of windows deployment technologies.
• Proven ability in desktop and application support.
• Ability to remotely support end users where possible.
• A keen attention to detail mentality is essential.

Opportunity

This role is an excellent platform for experienced professionals to take their career to the next level and an opportunity unlikely to be found anywhere else. As a Field Services Engineer, you will have the chance to work closely with ICT colleagues and business users, ensuring the highest standards of service delivery.
ABOUT YOU
The ideal candidate will have a track-record in delivering results while embracing change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role.
The Ideal Candidate

• Good understanding of corporate networks and firewalls.
• Supporting a wide range of staff levels and ICT competencies.
• Asset Management & Redundant IT Equipment processes.
• Experience with disk encryption software.
• Exceptional customer service skills.
• Ability to manage a fast paced, diverse set of requirements daily.
• Excellent all-round written and oral communication skills.
• Excellent problem-solving skills and the ability to drive on-time delivery of tasks.
• Qualified to at least ITIL V3 Foundation level with the appropriate certificate is an advantage.

WHAT WE CAN OFFER YOU:

This role will offer exposure to the right mix of challenges, within a culture that promotes continuous learning and development.

PROCESS
Simply submit your CV.

By submitting your CV, you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing [email protected] – but please note that this means we will no longer consider you for the role you have applied for. We have a rigorous recruitment process, which we use for all our roles to ensure we attract the very best talent.

Individuals seeking employment at Agilisys must note that we see diversity as something that creates a better workplace and delivers better outcomes. As such, we are keen to maximise the diversity of our workforce and actively encourage applications from all. We encourage diversity through perspective, background, identity, and thought whilst also fostering an environment where everyone can express themselves regardless of your race, religion, sex, gender, colour, national origin, disability, or any other applicable legally protected characteristic. We are committed to continuing to nurture an inclusive environment and building a diverse workforce.