Field Application Engineer

The Field Application (FAE) will assist our customers and our Zeiss Sales team with pre-post-sales application engineering activities such as product demonstrations, proof of concepts (POC) and sales support. Further post sales activities such as helping customer with understanding and applying our hardware and software systems.  This support can be provided in a variety of ways, including additional product demonstration, custom support classes, telephone, and on-site support.   This important consultative role specifically always requires professional conduct and customer orientation.

• Plan, prepare and perform high quality customer demonstrations, both in-house and in the field as needed.
• Provide technical consultation to Field Sales personnel and our customers, network in matters relating to advanced applications and systems.
• Facilitate the flow and accuracy of technical information to the Field Sales force.
• Maintain a focus on advanced applications and new Zeiss Industrial Metrology technology.
• Support the introduction of new products into the Canadian Market.
• Provide technical after-sales support for customers to help ensure successful use of our systems.
• Provide field support for all Carl Zeiss Industrial Metrology CMM and O-Inspect systems:
• Respond to all customer related software/applications support questions
• Aid with software and system testing in support of product development-Provide customer training on Zeiss software and systems
• Provide applications expertise for necessary project related activities:
• Respond to customer request which typically includes analyzing inspection  requirements 
• Estimate anticipated Gage R&R results
• On-site support of quoted application items.
• Ability to understand and support IT related issues:
• Windows Operating System knowledge
• Networking
• Database management

• Do you qualify?  

• A four-year degree in Engineering, Computer Science or Physics is required.  Equivalent work-related experience may be considered.
• Must be able to read and understand engineering drawings.
• Must have an understanding of 3D mathematics and computer programming techniques in any of the modern scientific computer languages.
• Must have excellent verbal communication skills and be comfortable presenting technical information to small or large audiences.
• Ability to speak and write in both English and French
• Must have the ability to write clear and concise technical reports.
• Must have the ability to perform in a Teacher/Trainer related capacity as necessary during product demonstrations or on-site support and relate the benefits of our products to problem solutions for customers.
• Must have excellent problem-solving skills with the ability to work independently from problem statement to solution.
• Must have the ability to learn independently to find solutions to potential customer measurement problems.
• Must be willing to travel approximately 65% of the time

Your ZEISS Recruiting Team:

Jo Anne Mittelman

COVID-19 Considerations

At ZEISS our highest priority is the safety of our employees and Customers. As a result, we are adopting additional prevention measures to ensure the safety of our employees and Customers. Therefore, any offer of employment is conditional upon you submitting proof that you have been fully vaccinated with a Health Canada or World Health Organization (WHO) approved COVID-19 vaccination as soon as possible and no later than fourteen (14) calendar days prior to the effective start date, in addition to satisfying any other condition(s) that may be set out in an offer. If a candidate fails to satisfy this condition (or any other condition(s) set out in an offer), any offer of employment shall be immediately rescinded.

Accommodation

ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.