Expert Program Analyst

rockITdata, a veteran, minority, and woman-owned small business certified by the NWBOC, is a full-service consulting provider that specializes in providing management and IT services. We help companies build efficiencies, decrease cost, and drive better outcomes. We achieve these goals by leveraging industry leading cloud based artificial intelligence and machine learning technologies.
We bring four distinct offerings to Commercial; Federal; and State, Local, and Education clients.

• Management Consulting: We provide advisory services to design, manage, and execute lasting change, leveraging trusted relationships and industry expertise in strategy, organizational transformation, operations, operational excellence, innovation, risk and compliance, human capital, and workforce optimization.
• AI, Data & Analytics: Deploying advanced AI and ML solutions, business analytics to extract actionable insight, data engineering for data warehousing, real-time processing and integrated quality data and platform architecture focusing on cloud and hybrid solutions, security and solution selection and integration. 
• IT Transformation: Delivering technology services, covering application lifecycle management, CRM implementation, systems integration, rockITCX contact center solutions, product resale, and IT infrastructure management. Our approach ensures seamless operations and enhanced customer engagement, optimizing technology investments for diverse businesses. 
• Mission Support: Specializing in System Engineering Technical Assistance and operations support services to streamline system integration and optimization while ensuring operational excellence for modern enterprises.

Are you an Expert Program Analyst who would like to have a positive impact for millions of people? If so, we may have an opportunity for you!

Responsibilities:

• An experienced Program Analyst, Expert who will support Power Bi development from Demand to delivery.
• The analyst will develop and maintain Power Automate workflows to optimize business processes.
• The analyst will create and manage Power BI dashboards and paginated reports for data-driven insights.
• The analyst will work with ServiceNow, particularly Operators Workspace, to enhance IT service management.
• The analyst will perform API integrations and troubleshoot connectivity issues between platforms.
• The analyst will implement and enhance monitoring solutions to improve system reliability and performance.
• The analyst will collaborate in an Agile environment, participating in scrum ceremonies and ensuring efficient planning, development, testing, and deployment to production.
• The analyst will effectively communicate technical concepts to both technical and non-technical stakeholders.
• The analyst will utilize strong troubleshooting skills to identify and resolve issues in a timely manner.
• The analyst must demonstrate a self-motivated, team-oriented mindset to drive continuous improvement.

Qualifications:

• Must have proven experience with Power Automate & Power BI (including paginated reporting).
• Must demonstrate knowledge of ServiceNow, particularly Operators Workspace.
• Must have hands-on experience in API calls and integrating monitoring solutions.
• Must have a strong understanding of Agile methodologies and working in scrum teams.
• Must have Excellent communication and troubleshooting skills.
• Must be a proactive, self-motivated team player who thrives in a dynamic environment.
• Must have experience with cloud platforms like Azure or AWS.
• Must have Knowledge of additional ITSM tools and automation frameworks.
• Certifications in any of the technologies listed are preferred: ServiceNow and Power BI

Education:

• Master's Degree in a Business Discipline, or equivalent PLUS 15 Years of experience
• Ten (10) years of additional relevant experience may be substituted for education

Clearance: 

• The ability to pass a Tier 2/Moderate Background Investigation 

Location:

• Remote, USA
• Monday - Friday (8:00 AM - 4:30 PM EST)

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