Executive Solutions

Company Description

Its founding in 1978 with a single beachfront resort in Pattaya, Minor International Pcl (‘MINT’) is today one of the largest hospitality and leisure companies in the Asia Pacific region. With over 530 hotels & resorts, 2,410 restaurants and 339 retail trading points of sale, MINT meets the growing needs of consumers in Thailand and in 63 markets across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas.

Minor Hotels is a hotel owner, operator and investor with a portfolio of over 75,000 rooms across more than 530 hotels, resorts and serviced suites under the Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and Tivoli across 56 countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas.

In addition, Minor Hotels also operates spas with various brands and mixed-use business including shopping plazas & entertainment, residential properties, and a points-based vacation club.

Minor Food is one of Asia's largest casual dining and quick-service restaurant companies, operating over 2,410 outlets in 24 countries under The Pizza Company, The Coffee Club, Riverside, Benihana, Bonchon, Swensen’s, Sizzler, Basil, Dairy Queen and Burger King brand

Minor Lifestyle is one of Thailand's largest distributors of lifestyle brands with over 390 points of sale, focusing primarily on fashion and lifestyle products. Its brands include Anello, BergHOFF, Bodum, Bossini, Charles & Keith, Esprit, Joseph Joseph, Radley, Zwilling J.A. Henckels and Minor Smart Kids. In addition, Minor Lifestyle also operates contract manufacturing business.

Job Description

-Solution Success Executive, you will play a crucial role in supporting the Solution Success Manager and ensuring the smooth operation of our systems.

-This is a junior-level position ideal for individuals looking to grow their career in hospitality solutions and support.

• Assist in the management and troubleshooting of hospitality systems.
• Provide first-level support to end-users, ensuring timely resolution of issues.
• Coordinate with IT and other relevant departments to escalate and resolve complex issues.
• Assist in the implementation of new solutions and system upgrades.
• Ensure all solutions are integrated seamlessly into existing operations.
• Develop and update user manuals, training materials, and system documentation.
• Conduct training sessions for staff on new systems and processes.

Qualifications

• A degree in business, finance, computer science or equivalent is required.
• ITIL certification or other relevant support management certifications is an added advantage.
• As well as 2 to 3 years of experience in hospitality
• Knowledge of Opera Cloud Property Management System is required.
• Three years naging and handling Opera Central Systems sof experience with mauite of products,
• Knowledge of data analytics and reporting tools.
• Understands the hotel systems platform and can provide the appropriate solutions to enhance and
• improve the user experience.
•  Excellent communication and interpersonal skills, with the ability to engage and influence
• stakeholders at all levels.
• Strong customer service orientation with the ability to handle escalated support issues effectively.
• Strong analytical and problem-solving skills, with the ability to conduct root cause analysis and
• implement corrective actions.
• Experience in identifying opportunities to improve support processes and enhance the customer
• experience.
• Knowledge of best practices and industry standards in solution support.

Additional Information

• A degree in business, finance, computer science or equivalent is required.
• - ITIL certification or other relevant support management certifications.
• As well as 2 to 3 years of experience in hospitality
• Knowledge of Opera Cloud Property Management System is an added advantage
• Three years of experience with managing and handling Opera Central Systems suite of products,
• Knowledge of data analytics and reporting tools.
• Understands the hotel systems platform and can provide the appropriate solutions to enhance and
• improve the user experience.
•  Excellent communication and interpersonal skills, with the ability to engage and influence
• stakeholders at all levels.
• Strong customer service orientation with the ability to handle escalated support issues effectively.
• Strong analytical and problem-solving skills, with the ability to conduct root cause analysis and
• implement corrective actions.
• Experience in identifying opportunities to improve support processes and enhance the customer
• experience.
• Knowledge of best practices and industry standards in solution support.