Company Description
Zayo’s journey has been guided by an aspirational vision for connectivity. Our founders were veterans of the companies that constructed the earliest backbone of the Internet. They understood that truly putting “the world” on the World Wide Web would require connections, lots of them. Zayo Europe formed in 2012, became a standalone company in 2024 and are now a market leader in operating and managing fibre networks.
Job Description
Principal Accountabilities:
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Monitoring of internal and external networks across a multi-vendor environment
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Raising Trouble Tickets
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Ensuring Trouble Tickets are assigned to a relevant support team
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Providing regular updates to internal stakeholders and external customers on the progress of faults
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Responding to incoming telephone & Email requests from Customers, Zayo support teams and 3rd party teams
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Providing support to other members of the Shift team as required
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Initial fault Triage and Investigation
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Arranging and coordinating access to Zayo & 3rd party sites
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Support & maintain the company objectives of ISO 9001/18001/27001 accreditation
Key Skills and Experience:
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Proactive mindset & attitude to ensure customer satisfaction is in everything we do.
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Pragmatic and analytical approach to problem solving
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1 - 3 years (minimum) proven NOC and/or Operational experience in the telecommunications industry.
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Confident and able to challenge suppliers and processes.
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Ability to manage in & out-sourced suppliers or partners
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Comfortable working 24/7 shift patterns, including bank holidays and night work
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Excellent communication; written & verbal
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Outstanding confidence, initiative and organisational skills
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Highly proficient in Google Workspace or O365
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Familiarity with Salesforce CRM is desirable.
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Remain flexible and adaptable to any change in business needs or requirements
Rewards
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Competitive compensation including annual incentive plan
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Generous paid time off policy including, 25 days paid time off, one floating day and two volunteer days off per annum
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Hybrid working
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Health and life Insurance
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Meal vouchers
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Employee assistance programs including mental health, wellbeing and medical support
Zayo Europe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Top Skills
What We Do
Zayo Group Holdings, Inc. is a leading global communications infrastructure platform, delivering a range of solutions, including fiber & transport, packet and managed edge services. Zayo owns and operates a Tier 1 IP backbone spanning 134,000 miles across North America and Europe. By providing this mission-critical bandwidth to its category-leading customers across the wireless, hyperscale, media, tech and finance industries, Zayo is fueling the innovations that are transforming society. For more information, visit https://zayo.com.
Why Work With Us
We are ambitious and collaborative. Our culture is centered on excellence and exceeding customer expectations through high performance, big ideas, and a growth mindset.
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