POSITION OVERVIEW:
The Application Support Specialist is responsible for providing technical support and troubleshooting assistance to end-users of our ERP suite of applications. This position plays a critical role in ensuring smooth ERP system (Odoo ERP) operations and ensures a positive user experience. This individual will serve as the primary point of contact for ERP system support. They will manage support tickets, assist end-users in resolving issues, and escalate system bugs and enhancement requests to the CURE ERP Team. They will provide hands-on technical assistance and walk users through a troubleshooting and resolution process in person, by phone, web conferencing or real-time chat tools. They will also be responsible to track support records and analyze data to identify patterns of common issues. This is a remote position, with ideal candidates being located in one of CURE’s countries of operation in Africa.
ESSENTIAL DUTIES:
- Work closely with CURE hospital users and IT staff to support and enable the efficient use of the various ERP system modules, including training new users, resolving application-related issues, and liaising between users and the CURE ERP Team.
- Travel to the hospitals for user support and training including frequent return visits to promote user adoption, provide additional training, and to ensure compliance with CURE and ERP system best practices.
- Recommend, implement, and maintain ERP policies and procedures.
- Monitor ERP usage to ensure compliance with standard operating procedures (SOP’s) and suggest enhancements or changes to maximize the ERP system’s effectiveness.
- Assist Hospital users in running reports on ERP data.
- Gather, write up, prioritize, and track ERP module enhancement requests, and work with the CURE ERP Team to deliver new features that meet these requirement
EDUCATION/EXPERIENCE REQUIREMENTS:
- Bachelor's degree in information technology.
- Minimum of 3 years experience supporting business applications, or as an IT support specialist, in large organizations.
- Experience supporting an ERP system required, Odoo experience is strongly preferred.
- Evidence of continuing education, such as certifications, is a plus.
Top Skills
What We Do
CURE International is a Christian nonprofit organization that operates a global network of eight pediatric surgical hospitals that serve children with treatable disabilities. Our hospitals are located in Ethiopia, Niger, Zimbabwe, Zambia, Malawi, Uganda, Kenya, and the Philippines.
Patients at CURE children's hospitals suffer from conditions such as cleft lip/palate, neglected clubfoot, bowed legs, burn contractures, spina bifida, brain tumors, and hydrocephalus.
In addition to world-class clinical service, CURE intentionally ministers to the emotional and spiritual needs of our patient and their communities. Since its inception in 1996, CURE has conducted more than 5 million patient visits.
CURE needs a variety of medical and non-medical professionals—domestic and international—to help ensure our continued service to these children. Both short and long-term opportunities are available.
Whether administering anesthesia, leading a surgical intervention, connecting with donors, processing the payroll, praying with patients, or coordinating the design of a new operating theater, all are needed and integral to the mission!
That's why we refer to ourselves as co-workers; whether you are the CEO or a security guard or a housekeeper, everyone plays an equally important role in the delivery of what we do.
Check us out today at http://cure.org We want to hear from you, and we will be pleased and honored to review your application!
