JOB SUMMARY:
As an Enterprise Implementation Project Manager, you are passionate about our customers, solutions, and industry. The ideal candidate is highly accountable, has proven customer-facing experience, has managed an extensive portfolio of projects, and thrives in a fast-paced working environment.
KEY RESPONSIBILITIES
- Ensure all aspects of customer implementation and onboarding run smoothly and efficiently.
- Collaboratively develop and build a detailed project plan to monitor and track progress; Set expectations, assign duties, and delegate responsibilities.
- Coordinate internal resources for flawless execution of multiple projects
- Track project performance using data and analytics
- Coordinate and communicate frequently with customers on project status and project needs
- Coordinate and attend project meetings. Lead meetings where assigned.
- Direct project correspondence by preparing and reviewing project proposals, memos, status reports, meeting minutes, and emails - ensuring all necessary materials are current, properly filed, and stored
- Prepare presentations for customer and internal meetings
- Manage customer-reported issues for assigned accounts
- Adhere to budget by monitoring expenses and implementing cost-saving measures
- Work with multiple customers across multiple concurrent projects
- Work closely with customers on large, complex, multi-team customer accounts
- Manage projects end-to-end for our Strategic and Enterprise customers, including kickoff, requirements gathering, project planning, risk and stakeholder management, milestone tracking, launch, and post-go-live support.
- Drive excellent customer experiences with a cohesive strategy, area actions, handoffs, and a collaborative approach
- Responsible for the overall success of project(s), which includes cost, schedule, and quality.
- Serve as the expert for our Enterprise customers, particularly as it relates to migrations, customizations
- Serve as the conduit for communication from the client to related parties within the company and to the subcontractors
- Identify potential risks to delivery and implementation. Formulate strategies to mitigate them. Resolve any escalated issues or challenges that arise during the delivery process. Maintain risk registers for all in-flight delivery projects
- Work closely with product and other departments to ensure project and customer success for each implementation
- Partner with the product team to drive enhancements by suggesting solutions, updates, and fixes; partner with the sales team to ensure messaging and handoffs; and partner with operations to ensure ongoing positive customer experience
- Build excellent working relationships with business leaders, colleagues, and the broader team
- Identify opportunities to enhance the onboarding process and manage internal projects in support of corporate goals related to implementation
- Effectively provide workarounds and find out-of-the-box solutions where applicable
- Drive post-launch postmortem for knowledge sharing and learning.
QUALIFICATIONS
- You have expertise in multi-region, large pharmacy management, and health tech projects. You demonstrate a strong command of project management, such as phasing, milestone tracking, and driving the customer experience towards a successful launch.
- You thrive in a fast-paced environment and have strong time management and prioritization skills.
- You can build playbooks and execute against playbook milestones and project tasks created to improve delivery efficiency and productivity.
- You have 5+ years of experience in customer-facing, enterprise-level software implementation, technical account management, consulting, or systems integration roles
- You can successfully deliver multiple complex projects simultaneously with strong attention to detail
- Able to work efficiently and with high accountability individually and in a team.
- Experience with troubleshooting, post-launch monitoring, and go-live support, all with a customer-centric mindset.
- You have project management, writing, communication, and problem-solving skills
- You demonstrate a strong understanding of API connections, integrations, SQL queries, and data transformation and are comfortable discussing pharmacy workflow.
- Able to work and communicate effectively with both technical and business stakeholders
- Region / Time zone - US time zone
- Experience with both Non-Saas/SaaS/experience
About PrimeRx
PrimeRx, developed by Micro Merchant Systems, is the premier pharmacy management software solution for pharmacies of every size. PrimeRx is an award-winning, all-encompassing solution that automates core functions, streamlines workflows, and empowers pharmacies to provide exceptional patient care. With its intuitive, adaptable interface, pharmacies can customize their experience, placing patients at the forefront. PrimeRx is trusted by thousands of pharmacies nationwide and was recently acknowledged for innovation by the American Business Awards. PrimeRx is the catalyst for transforming your pharmacy and enhancing patient care.
Explore its potential at primerx.io
Our hiring process is in compliance with applicable law. All persons hired are required to verify identity and work eligibility and complete employment eligibility verification.
We do not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or Company that does not have a signed agreement with PrimeRx. PrimeRx is an equal-opportunity employer.
We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.
Top Skills
What We Do
As pharmacists play an increasingly important role in patient care, the need has never been greater for technology-based solutions that add efficiency to operations and facilitate pharmacist-patient interactions. Pharmacists need a technology solution that makes it easier to provide patients with medications, helps manage records and meet compliance requirements, and seamlessly oversee core business operations. And, as pharmacists have made clear, that solution should be easy to use, and keep pace with changing pharmacy needs.
For thousands of pharmacies nation-wide, PrimeRx is the preferred pharmacy management software option.
PrimeRx is the signature pharmacy management system developed by Micro Merchant Systems. The software offers comprehensive functionality that automates and manages all core pharmacy processes. This includes “fill to bill” capabilities that facilitate every step in the dispensing process – prescription intake and processing, dispensing and labeling, inventory management, patient records, billing, and automatic claims transmission. With PrimeRx, tasks that previously required significant amounts of staff time are executed in seconds, with the highest levels of accuracy.
Pharmacies have the option to add functionality, based on their scope of service. This includes solutions developed for different pharmacy types including community and specialty pharmacies, compounding, Health systems, physicians’ offices, multi-store, mail-order, long-term care facility, and 340B.
PrimeRx is presented in a logical, user-friendly format that can be configured to meet specific pharmacy requirements. The software is regularly updated with new features and improved functionality. These updates reflect both the changing needs of the pharmacy industry, and technology’s ever-expanding capabilities.
Also in 2023, PrimeRx was honored by American Business Awards with a prestigious Stevie Award for “achievement in product innovation.”
