Engineering Manager - SRE

About AlayaCare:

AlayaCare is revolutionizing the way home health care is delivered. Our leading cloud-based software allows our clients around the world to manage their employees, scheduling, billing, and enable better delivery of care. We are a fast-growing SaaS company with a team of 550+ team members across Canada, US, Australia, and Brazil. We aim to be the world leader in home healthcare software solutions. We pride ourselves on our open and transparent culture, our bias for action, and being committed to a workplace where we can be ourselves.

About the Role:  

Reporting to the Director of Engineering, the Manager of the SRE team is responsible for leading the roadmap, maintenance, continuous improvement of the infrastructure, monitoring the infrastructure and applications, and organizing our on-call incident response capability.  

The manager collaborates closely with cross-functional teams to support both pre- and post-deployment activities, ensuring smooth operations for our clients. Additionally, this role partners with the Support, Product, Data and Engineering teams to proactively address system challenges, optimize performance, and lead incident response efforts.  

A key aspect of this role is driving operational efficiency and creating financial accountability across teams owning services.  

Engineering Managers cultivate a strong team identity with personalized coaching and mentoring. They use their understanding of the AlayaCare business to ensure that context and impact are clear and keep everyone accountable with aggressive-but-realistic delivery plans. 

A day in the life:

• Lead the vision and roadmap of SRE for cloud engineering and provide input to cross functional efforts related to DevOps culture, Security, and automation.  
• Participate in defining the architecture and lead the decision-making process. 
• Foster an enablement-first mindset for product teams regarding DevOps practices, production monitoring and financial accountability  
• Manage the on-call incident response rotation to ensure swift, effective resolution of incidents  
• Project manage and report on key Initiatives.  
• Monitor infrastructure health, performance and utilization to ensure that it meets the current and future company needs.  
• Recruit by leading interview, mentor, and develop top-tier SRE talent across the world.  
• Lead performance management and impact assessments for direct reports. Be accountable for the team(s)’s health and productivity.   
• Stay current with industry trends. Establish, rollout, monitor, and continuously improve the technical and operational standards and best practices for the team(s).    
• Maintain a professional network and leverage it to recruit the top talent.  
• Promote AlayaCare in the local community and in the industry.  
• Establish and execute impactful onboarding process to improve the team members’ experience.   
• Demonstrate and live our values in all you do and inspire others to do the same.  

What you bring to the team:

• Bachelor's Degree in a computer-related field and/or demonstrated learning experience.      
• 5+ years of people management experience or in a technical leader role  
• Hands-on SRE / Cloud Engineering technical experience  
• Experience with Linux server environments, microservices architecture, Kubernetes and a major cloud infrastructure provider (AWS is an asset)  
• Familiarity with system and network security, data backup and recovery, databases, continuous integration/deployment, infrastructure-as-code, service monitoring, and incident response tooling  
• Experience participating in and/or managing an on-call rotation, including incident response methodologies  
• Ability to work with global teams — understanding the challenges of working across time zones and cultures   
• Excellent written and oral communication skills, with an ability to express technical and business concepts in approachable terms.      
• Strong knowledge of contemporary software development practices, and opinions on how to best deploy them.    
• English mandatory, Bilingual in French and English is considered an asset.   

Location, and in-office requirements:

AlayaCare supports a flexible hybrid working model, expecting that our employees have a regular in-office presence at their closest office location while offering flexibility for some remote work. Our team encourages in-person collaboration and with this, the preferred candidate location for this position would be within the Greater Montreal Area.

What Makes AlayaCare a Great Place to Work: 

• Our products have a positive impact on the lives of countless care workers and care recipients
• Equity in a well-funded, high-growth company
• Flexible working models and beautiful office spaces
• Competitive compensation including equity in a growing, well-funded company
• Comprehensive group benefits program, including telemedicine, effective on your first day
• Employee expense program for health, wellness, lifestyle, productivity expenses and more!
• Parental leave top-up plan
• Flexible vacation policy
• Wellness Fridays for extra time to unwind
• Paid Volunteer Time off Program
• Career growth and development opportunities
• An entrepreneurial culture of transparency, collaboration, and innovation
• We are recognized as Deloitte's Technology Fast 50TM program award for our rapid revenue growth, entrepreneurial spirit, and bold innovation

If this sounds like the perfect job for you, apply today. As well as joining a great culture and a market-leading company, you will be part of a team making a positive difference in the post-acute care market. If this isn’t the job for you, you may know someone who is a perfect fit. Please feel free to share this opportunity.  

If you want to explore AlayaCare further, please visit our website www.alayacare.com.

Better outcomes, better belonging  

Our team members are unique—like our products and the customer groups that we service. AlayaCare employees bring different strengths, perspectives, and experiences to their roles and to our products that enable better care. We are committed to offering a people-centric culture where all employees belong and feel heard.       

Having a pulse on our employee feedback is important to us as we aim to continuously evolve Diversity, Equity, Inclusion, Belonging, and Accessibility within AlayaCare's policies, total rewards offerings, discussions, learning & development programs, and community partnerships. All qualified applicants will receive equal consideration.   

If you require accommodation as part of the recruitment and selection process, please reach out to [email protected]. Please note, we do not accept unsolicited headhunter or agency resumes.  

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