Engineering Excellence Intern

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Internship Program Overview
At ServiceNow, we're looking for students who want to learn, grow, and take a giant step early in their careers, all while making a giant impact. We offer 12-week summer internship opportunities across various business functions.
Interns will participate in executive speaker series, career development workshops, philanthropic efforts, and team-building activities. Additionally, interns will have access to online learnings and a dedicated summer coach to further grow their careers with us.
If you want to make work, work better, we want you. To learn more, check out our Early Career Page !
Team Overview
We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.
Ultimately, we strive to make the world work better for our employees and customers-when you work in ServiceNow Digital Technology, you work for them.
What you'll do:
Metrics & Reporting

• Assist in maintaining dashboards and reports to track engineering OKRs and performance metrics, such as development velocity, quality, and process adherence.
• Support data analysis efforts to identify trends and insights that inform decision-making.
• Product manage Engineering Metrics Dashboard, including defining requirements and working with engineers to develop
• Help prepare presentations and reports to communicate findings to stakeholders.

Strategic Engineering Initiatives

• Contribute to projects focused on improving engineering experience and tools (e.g., innovation programs, AI adoption and enablement initiatives, Product Adoption).
• Conduct research and gather data to support strategic decision-making.

Communication & Events

• Help organize and coordinate developer connects, including agenda creation and content curation.
• Assist in drafting and curating engineering updates and newsletters.

Talent & Enablement

• Support initiatives focused on engineering talent development.
• Assist in organizing resources and programs for learning and career growth.

Qualifications
To be successful in this role, we need someone who has:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Currently enrolled in an accredited university as a full time student, pursuing a Bachelors or Masters degree in Business Administration, Information Management, Data & Business Analytics or related discipline with an expected graduation date no earlier than December 2025
• Highly organized and detail-oriented with strong analytical skills.
• Strong communication and collaboration abilities.
• Interest in engineering operations, strategy, and continuous improvement.
• Eager to learn and contribute in a dynamic, fast-paced environment.
• Highly analytical mindset
• Sharp problem-solving, analytical and innovation skills
• Proficient in Microsoft Office - Especially PowerPoint and Excel
• High levels of creativity and quick problem-solving capabilities
• Ability to and willingness to work cross functionally with other internal teams

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
For positions in this location, we offer a base pay of $40.87 - $47.82 per hour, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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