Engineer Desktop Virtualization

Company Description

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

Job Description

As a System Engineer you will ensure the Operational IT infrastructure is maintained at the highest standards. You will work with your IT colleagues and manufacturers on the development and revision of the IT system support strategies in order to ensure our SLA and system availability targets are met, and our Service Performance is brought to a higher level.

Responsibilities

• Taking ownership of customer issues reported and seeing problems through to resolution;
• Maintain optimal level of customer satisfaction and identify all customer issues and recommend appropriate resolution;
• Focused on Application/Desktop Delivery and Application Delivery Controllers (Citrix, Remote desktop, Azure Virtual Desktop);
• Very good knowledge of Active directory and group policies;
• Providing support by researching, diagnosing and troubleshooting;
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Qualifications

• Expert in Application & Desktop Delivery;
• Strong analytical/problem solving mindset;
• Strong skills on system management;
• Customer and people oriented: driven and determined to solve problems/help customers and colleagues;
• Very process/procedures driven: ability to document processes and procedures in a clear/structured manner;
• Capable of working very autonomously and handling stressful situations;
• Flexible, willing to learn, dedicated;
• Fluent in (technical) English (spoken & written);
• Citrix certifications or up for obtaining them.

Additional Information

We offer:

• A flexible and stimulating environment with challenging missions and projects;
• Attractive salary package;
• The chance to work together with a team of specialists and a network of partners;
• Several career opportunities in line with your expertise and interests.