Energy Specialist

Company Description

Meridian is the largest producer of renewable electricity in Aotearoa and we strive to deliver clean energy for a fairer and healthier world. We only generate electricity from 100% renewable resources – wind, water and sun, because we believe that’s the best way forward for our planet and our communities. And, we’re doing what we can to help Aotearoa reduce their carbon emissions and supporting others in our communities to do the same.

Powershop started out by offering something different. We put the power into the hands of our customers by building an online Shop for power that’s simple, rewarding and fun. We're on a mission to offer the best-in-class digital experience for our customers and continue to give our customers the tools and information that they need to be in control. 

This is a unique role where you’ll get the best of both worlds and get to work across two leading brands: Meridian and Powershop. And while we do things a little differently, our values and fundamental principles are very similar. You’ll learn the ins and outs of both brands, double the fun!! 

Together, Meridian and Powershop retail electricity to more than 380,000 homes, businesses and farms across New Zealand. Now that’s a pretty impressive combo!

Mō te tūranga | What you’ll be doing 

It’s an exciting time to join our Retail team which has undergone a significant change in how they work to adopt new modern ways of working. Committed to making energy cleaner and cheaper for Aotearoa New Zealand, our Retail structure is made up of a network of empowered teams, united by a shared purpose and clear goals, equipped with the skills and capabilities to deliver value to customers end to end. 

As an Energy Specialist, you will own outcomes for the entire customer journey, ensuring a seamless sales and service experience from initial contact (both inbound and outbound) to resolution, driving satisfaction and retention. Staying updated on products, services, and industry trends to deliver exceptional, tailored service, you’ll engage customers using various channels, providing personalized support through either phone, chat, or email. By identifying and promoting upselling opportunities, you’ll enhance the customer experience and drive growth. Collaboration and knowledge sharing are key aspects of this role. You’ll share insights and learnings with other Energy Specialists, ensuring readiness and impactful customer interactions, leading to collective success and continuous improvement within the hub. 

Ngā pukenga kei a koe mō tenei tūranga | What you’ll bring 

We are looking for a passionate customer advocate with a deep understanding of energy operational processes, who excels in navigating new products and propositions to deliver exceptional outcomes that balance customer and business needs. You’ll have the ability to understand sales processes and navigate energy products, services, and operational procedures to deliver seamless, high-impact outcomes for customers. As a collaborative self-leader, you’ll demonstrate the ability to work closely with peers, contributing to a T-shaped team by sharing insights, expertise, and best practices.

Your adaptability and learning agility will enable you to quickly learn and apply new information and processes with a growth mindset, thriving in a fast-paced, evolving environment. You’ll naturally embrace new challenges and continuously strive to improve personal and team performance, whilst being adaptable to changing circumstances, priorities, and business requirements. As an exceptional communicator, you’ll be masterful in both written and verbal communication, able to captivate, engage, and influence any audience with clarity and confidence.

He aha koe i hono mai ai ki a mātou? | Why join us?

At Meridian, we value all people. We embrace different ways of thinking, living and working, because we believe diversity benefits us all. It makes our capabilities even stronger. We encourage all our people to feel comfortable bringing their whole selves to work and we’re proud to have a diverse and inclusive workplace. So, no matter who you are, you’ll find it a great place to work. 

We value and live by three ‘How to Be’s’: ‘be gutsy’, working together by ‘being in the waka’ and doing the right thing by ‘being a good human’. We work hard and value the importance of connection and fun, whether this be through daily quizzes, morning teas, birthday and cultural celebrations both in person and virtually! 

Sustainability sits firmly in our DNA both socially and environmentally. We proudly support KidsCan and the Kākāpō Recovery and work side-by-side with our generation communities to empower and support projects where needed. There are many opportunities to volunteer to any of our partnerships throughout the year. 

Ngā painga ki a mātou | What we can offer

We value work/life balance so our WFH and flexible work options (where possible) make things easier for you and your whānau. We also offer: 

• an attractive and competitive salary package that’s reviewed annually, performance-incentive plus discounts from a number of partnerships 
• Southern Cross Healthcare - Wellbeing one insurance, funded scheme for eligible employees to give you that extra peace of mind
• enhanced leave provisions: three company paid days (over the holiday period), enhanced parental leave and options to buy up to 12 days additional leave 
• life, trauma and income protection insurance (which we hope you won’t need!) 
• enhanced KiwiSaver contributions 
• access to the Meridian employee share scheme 
• excellent learning and development opportunities, we want you to be the best version of yourself and will help you get there!
• award winning wellbeing programme that provides support whenever and wherever you need it
• employee discounts off your power with Meridian or Powershop, every bit counts
• a one-off $400 payment to support your work from home set-up (if needed) 

Tono mai ināianei tonu | Apply now

All in all, we’re an awesome place to work. If this sounds like you and you want to bring your energy and use your power to make a difference (pun intended), then apply today and tell us why!

To view the full Position Description please click here – we’re not necessarily looking for someone who ticks all the boxes (an elusive unicorn), so if you think you have what it takes but don't meet every requirement in the PD, we strongly encourage you to apply!

If you have any general enquiries, please email [email protected] and one of our team will get back to you. We're committed to becoming more accessible and providing support if needed, please get in touch via email or phone if there are any parts of our process you would like assistance with (process found here meridianenergy.co.nz/careers), we’re more than happy to help.

Advertising closes on 12 March 2025 at 11:59pm (please note this is subject to change)