Employee Services Specialist

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics visit www.impact.com.

Your Role at impact.com:

The Employee Services Specialist is a crucial role responsible for providing exceptional human resources services to employees. This role's main responsibilities are handling employee inquiries, processing transactions, managing employee data, ensuring compliance with company policies, and collaborating to improve HR processes. The Employee Services Specialist aims to ensure smooth operations and foster a positive employee experience.

What You'll Do:

• Administer day-to-day HR transactions, including promotions, salary changes, terminations, one-time payments, verification of employment, and employee inquiries.
• Provide high-quality customer service by addressing employee queries on HR policies, procedures, and benefits, ensuring timely and professional responses.
• Escalate complex queries to the appropriate HR or external stakeholders when necessary.
• Ensure seamless execution of critical people administration processes, including contract management, payroll, benefits administration, and compliance.
• Maintain HR databases and systems with accuracy, confidentiality, and data integrity.
• Support benefits administration, including enrollments, changes, terminations, and liaising with benefits providers.
• Proactively identify and implement process improvements to enhance efficiency, standardization, and employee experience.
• Assist in developing and refining HR policies, guidelines, and procedures to support operational scalability.
• Monitor HR service metrics related to responsiveness, process effectiveness, and employee satisfaction.
• Collaborate with HR teams and cross-functional partners to streamline workflows and enhance HR service delivery.
• Stay updated on relevant HR laws, regulations, and industry best practices to ensure compliance.
• Participate in special projects and initiatives assigned by HR leadership.
• Manage and track employee inquiries in the case management tool, ensuring timely resolution and adherence to company policies and procedures.

What You Have:

• Bachelor’s degree in Human Resources or related field. Additional certification in HR or related areas can be advantageous
• 3–5 years of experience in HR shared services, HR operations, or a similar role.
• Strong knowledge of HR processes, policies, employment laws, and best practices.
• Experience handling HR transactions (e.g., employee data management, payroll processing, benefits administration).
• Proficiency in using HRIS and case management tools.
• Experience working in a fast-paced, high-volume HR service delivery environment.
• Previous experience in process improvement and standardization is advantageous.
• Experience working for a global organization is advantageous.
• Attention to detail is important for accurately processing transactions and maintaining data integrity.

Nice to have: Affiliate & Partnerships Industry Fundamentals Certification by PXABenefits:

• Hybrid, Casual work environment
• Responsible PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance

Fitness club fee reimbursementsTechnology stipend 

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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