Documentation Engineer

Job Title: Documentation Engineer
Location: Denver, CO or U.S. (Remote)
About FusionAuth

FusionAuth is a fast-growing startup and leading provider of customer identity and access management (CIAM) software headquartered in Denver, Colorado. Our mission is to make authentication and authorization simple and secure for every developer. Our product helps businesses securely manage customer identities and access, ensuring a seamless and safe user experience for some of the largest brands in the world. We are committed to delivering exceptional value and satisfaction to our clients through top-notch service and support. With a great team and strong investors, we are expanding our team to help accelerate our growth and take FusionAuth to the next level.

Job Summary

We are recruiting a documentation engineer to organize, improve and own our technical documentation. The ideal candidate will be a self-starter, fast worker and excited about growing a company from the ground up. The role will report to our head of engineering. We are open to full time U.S. based candidates to work as a dedicated full-time employee. Most of our staff reside in the Mountain or Pacific time zone but we are open to any U.S. location.

The lead documentation engineer will own our technical documentation efforts including finding and mapping documentation gaps, determining documentation satisfaction, determining documentation update cadence, and hands-on writing of technical documentation. This growing company needs a full-time, roll-up-your-sleeves pro with a diverse background scaling an organization through multiple stages (i.e. seven-figure, eight-figure, and nine-figure revenue). We are growing rapidly and you will have a direct hand in creating and improving technical documentation processes.

Experience

We are looking for someone that has done this before for this critical newly created role.

Top 3 things you have done successfully:

1. written and improved documentation for developer tooling products
2. been a product expert for a technical product
3. read code or run applications to document how they worked

Other things in your toolbox:

• been in hyper growth recurring revenue tech startup companies;
• able to roll up your sleeves and getting things done in early days while also seeing the bigger picture; and
• a vision of what the organization needs 18-24 months out and can execute the plan to get there

Responsibilities

Understand our product

• Within 2-3 months, understand FusionAuth’s capabilities. Within the first year, be a product expert.
• Learn the product by writing, running or extending example apps that integrate with the product to verify functionality within the first six months.
• Complete the basic product training course within the first month and the advanced training course within six months.

Own technical documentation

• Write documentation, such as guides or tutorials, for our users of all levels, from beginner to expert. You will write 1-3 technical pieces of documentation a month.
• Determine areas where we need to add missing docs or improve documentation quality. Within the first 3 months, you’ll determine a list of at least 5 such areas and a plan to work on them.
• Within 2 weeks you’ll be reviewing documentation PRs from other team members and giving them feedback on how to improve the docs and whether they make sense from a developer perspective.
• Determine refresh cadence of existing documentation. We have an existing set of documentation that needs to be reviewed and revised. Within the first 6 months you’ll have a plan for determining which documentation needs to be reviewed; after that you’ll work down that backlog.
• Work with the engineering, support and solution engineering teams and community contributions to fix documentation inaccuracies. This will include reviewing Zendesk tickets and slack conversations. You will fix at least 1 documentation bug each week.
• Review documentation updates provided by other teams for accuracy and readability.

Improve the documentation experience of the end user

• Improve the discoverability of our documentation for new users. Within the first 9 months you’ll evaluate our current navigation structure in a data driven fashion.
• Within the first year, improve on-site document search to help users find the answers they need.
• Ensure a consistent documentation experience by following and improving our documentation writing guidelines, including writing rules for automated tools such as vale.

Maintain Astro doc build system

• Maintain our astro docs system, creating new components or making bug fixes to existing components as needed to meet documentation goals as outlined above.
• Update and maintain automated docs solutions such as scripts that verify JSON formatting or API correctness.

Qualifications

• Demonstrable experience in owning technical documentation for a developer tool
• 8+ years of software development or related technical experience and 3+ years of documentation related experience
• Excellent written and verbal communication skills
• Exceptional project management and planning skills
• A strong sense of urgency and ownership over projects and deliverables
• Proficiency in markdown. Experience with authentication (OIDC, OAuth, SAML) and/or React (we use Astro) strongly preferred.
• High-level of integrity and a humble ethical person

Compensation

$140-160k expected base salary range*