About Pacaso:
Pacaso exists to enrich lives by making second home ownership possible and enjoyable for more people. Our innovative co-ownership model is the easiest, smartest and most responsible way for people to experience the joy of a second home. We provide all the benefits of true ownership without the hassles through our simplified financial structure, easy and equitable scheduling, and dedicated local property management.Founded by former Zillow executives, Pacaso has facilitated over $1 billion in gross real estate transactions and service fees across more than 40 markets nationwide, as well as internationally in Paris, London, and Cabo.
We have been featured in The New York Times, Wall Street Journal, Fortune, Forbes, CNBC and more.Pacaso is a certified Great Place to Work and has received numerous accolades for its workplace culture. Fortune and Great Place To Work named Pacaso to the 2024 Best Workplaces in Real Estate list. In 2023, Pacaso was recognized as a Best Workplace in the Bay Area™, and in 2022, it ranked among the Best Medium Workplaces™, Best Workplaces for Real Estate™, and Best Workplaces for Millennials™. Additionally, Pacaso was ranked #6 on Glassdoor's 2022 list of Best Places to Work and was one of LinkedIn's top startups in 2022.
About the Role
- Oversee capital projects across Pacaso’s portfolio to ensure delivery of exceptional properties and maintain high bar for quality and owner experience over time
- Develop strategy to manage and deliver all construction-related services, including in-house projects as well as external third party engagements
- Develop Pacaso standards and requirements for capital projects; determine process for articulation of standards, documentation, and enforcement
- Lead the centralized strategy for repairs and maintenance across all Pacaso homes; standardize our approach to vendor management, capital planning, scheduling / billing optimization, the bidding process, quality control, and other key aspects of operations
- Establish cost-containment strategies that benefit owners while simultaneously driving revenue growth for the company
- Refine project management process, tools, and systems, including kickoff, project updates, escalation paths, punch list process, and closeout documentation; ensure contract is fully executed
- Identify opportunities and lead initiatives to systematically improve efficiency, decrease costs, drive profitability, and hit targets; work closely with Regional Operations Managers of Maintenance (ROMMs) and Regional Operations Directors (RDOs) to execute
- Partner with Acquisitions and Supply Chain to refine top-of-funnel inspection, request for repairs, onboarding, and punch process; use downstream learnings to inform process and continuously improve
- Build and lead regional teams as the department evolves; develop sourcing and staffing strategy, including third party general contractors and national partners; manage relationships
- Influence and align stakeholders across multiple teams, ensuring seamless coordination on major initiatives, including Acquisitions, Sales, Operations, Legal, Product, and Finance
- Serve as a thought partner to senior leadership, providing strategic insights and data-driven recommendations
- Act as a highly visible leader within the organization, fostering a culture of excellence and accountability
- Identify and implement systems and technology solutions to improve tracking, reporting, operational transparency, and financial accountability
- Establish performance metrics and SLAs and work with Product, Data, and Operations to build infrastructure to collect and manage data; report out metrics to leadership and make recommendations for improvement
- Support development of portfolio-wide vendor sourcing, management, and dispatch strategy; work closely with Regional Operations Managers of Maintenance (ROMMs) to build approach
About you
- 10+ years of experience in capital projects, construction management, real estate development, or related fields
- Proven track record of developing and executing strategic initiatives in a high-growth or startup environment
- Experience managing large-scale capital projects, including budgeting, vendor negotiations, and project execution
- Strong ability to navigate cross-functional environments and drive alignment across multiple stakeholders
- Expertise in process improvement, cost optimization, and leveraging technology to enhance operational efficiency
- Exceptional leadership skills, with the ability to build and develop high-performing teams over time
- Excellent communication, executive presence, and problem-solving abilities
- Possess a leader’s mindset and broad skillset; you see a problem, take charge of the situation, and are not afraid to bring people and resources together to get the job done
- Customer-centric mindset and approach to developing strategy; you lead with user needs
- Creative problem solver; you find innovative solutions to systemic challenges and aren’t afraid to pilot, iterate, and test assumptions
- Strong analytical skills; you take a data-driven approach to decision-making and consensus building
- Ability and willingness to travel frequently
You’ll love working at Pacaso because of our ...
- Competitive salary and stock options.
- Unlimited, flexible PTO for exempt employees.
- Excellent medical, dental and vision insurance.
- Sponsored memberships to One Medical, Ginger and Carrot.
- 401(k) to help you save for the future.
- Paid maternity and paternity leave.
- Generous home office stipend and monthly cell phone reimbursement.
- Quarterly remote team building events and L&D opportunities.
Pacaso encourages applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions and ages, as well as veterans and individuals with disabilities.
What We Do
Pacaso is a service that creates a more accessible category of second-home ownership. The company helps people buy and own a second home through a property-specific LLC, and reduces the cost and hassle of ownership. Pacaso manages the property and uses proprietary technology to make scheduling easy. Pacaso was founded by Zillow executives, including co-founder and former CEO Spencer Rascoff and founder and former CEO of dotloop, Austin Allison. The company raised $17 million in Series A funding from leading venture capital firms such as Maveron, Crosscut and Global Founders Capital. Additionally, Pacaso has secured $250 million in debt financing to purchase shares of homes.
