Director of Technology

Title: Director of Technology
Reports To: Chief Executive Officer Classification: Exempt
Department: Technology Position Type: Full-Time
At SmartChoice, we’re reshaping the way businesses communicate, connecting them with innovative solutions through our SMART Network. As a trusted Voice Carrier, Internet Service Provider, Microsoft Teams Partner, and Service Expert, we help companies nationwide achieve new levels of performance with our tailored and cutting-edge technology. We're passionate about delivering exceptional white-glove service, and our team is key to keeping businesses moving forward.

Why Join Us?
At SmartChoice, we believe that greatness is achieved through collaboration, creativity, and a relentless commitment to white glove service and customer success. We don’t just sell products—we build partnerships and create lasting impacts for businesses across the country. As a leading provider of advanced voice, internet, and communications solutions, we empower our clients with the tools they need to thrive in today’s fast-paced, tech-driven world.
At SmartChoice, we believe our people are the heart of what we do, and we pride ourselves on fostering a dynamic and inclusive work environment where everyone’s voice is heard. Our culture thrives on creativity, collaboration, and celebrating successes—big and small.
As part of our team, you'll be joining a company that values innovation, teamwork, community engagement, and professional growth. Whether it's through professional development, team-building events, or mentorship opportunities, we ensure that our employees feel supported and empowered to achieve their goals. If you're driven, passionate, and ready to make an impact, we want you to be part of our journey.

Position Overview:
The Director of Technology will lead the technology strategy and operations for a dynamic telecommunications company. This role will oversee the development, network operations and maintenance of cutting-edge telecom technologies, ensuring seamless and scalable connectivity solutions. The ideal candidate will have a deep understanding of telecommunications infrastructure, including wireless networks, fiber optics, VoIP, 5G technology, and cloud-based services, while driving innovation, operational excellence, and customer satisfaction.
Key Responsibilities:

• Strategic Leadership:
  
  • Develop and implement the company’s technology vision and roadmap, aligned with overall business objectives.
  • Lead and manage cross-functional teams, including software, hardware, network engineers, and IT operations.
  • Collaborate with executive leadership to identify and prioritize new telecom technologies and services.
• Infrastructure & Operations:
  
  • Oversee the planning, design, and deployment of telecom networks, including ISP, MSP, and all forms of communications.
  • Ensure the reliability, scalability, and security of telecommunications infrastructure.
  • Lead efforts in optimizing network performance, minimizing downtime, and addressing operational inefficiencies.
• Innovation & Emerging Technologies:
  
  • Evaluate emerging technologies such as IoT, AI, edge computing, and blockchain for telecom applications.
  • Drive R&D initiatives for new services and products, promoting the adoption of advanced technology
  • Leverage expertise in cloud platforms.
  • Utilize open-source telephony distributions and technologies like SIP, TLS, and SRTP for VoIP.
  • Oversee failover solutions, manage PBX uptime, and ensure the performance of real-time systems.

• Vendor & Stakeholder Management:
  
  • Build and sustain relationships with key technology vendors and service providers.
  • Oversee procurement processes, ensuring cost-effective and high-quality solutions
• Regulatory Compliance:
  
  • Ensure adherence to industry standards and compliance with telecom regulations at all levels.
  • Collaborate with legal and compliance teams to meet data privacy, security, and other regulatory requirements.
• Budget & Resource Management:
  
  • Develop and manage the technology budget, optimizing resource allocation in line with business priorities.
  • Ensure financial efficiency and align expenditures with strategic goals.
• Team Leadership & Development:
  
  • Lead, mentor, and grow the technical teams, fostering a culture of continuous improvement, collaboration, and innovation.
  • Conduct performance evaluations and establish training programs to enhance team expertise.

Required Skills & Experience:

• Bachelor’s or Master’s degree in Telecommunications, Engineering, Computer Science, or a related field.
• 10+ years in telecom technology leadership roles with proven success in network design, deployment, and operations.
• Deep understanding of telecom regulations and industry standards.
• Experience with emerging technologies and SaaS.
• Strong leadership, communication, and project management skills.
• Proven ability to manage multiple projects in a fast-paced, innovative environment.
• Familiarity with telecom software solutions such as OSS/BSS and cybersecurity in telecom.
• Knowledge of AI, machine learning, and automation within telecom networks.

Perks:

• Competitive salary with performance-based incentives
• Comprehensive health benefits (medical, dental, vision, life insurance)
• Generous paid time off
• Employer-matched 401(k)
• Monthly cell phone stipend
• Employee Assistance Program
• Generous paid time off

What We Offer:

• Culture of Innovation: You’ll be part of a forward-thinking team that’s driving the future of business communications.
• Growth Opportunities: As SmartChoice continues to expand, so do the opportunities for our team members to take on new challenges.
• Fun & Collaborative Environment: We’re serious about our work, but we also know how to have a good time. From team-building events to spontaneous brainstorming sessions, SmartChoice is a place where your voice will be heard, and your efforts will be recognized.

At SmartChoice, we embrace a work culture that champions teamwork, creativity, and fun while striving for excellence in everything we do. We believe that when passionate individuals come together, great things happen. If you’re looking to contribute to a growing company that is shaping the future of business communication, we want you on our team. Apply now and start making your mark at SmartChoice!
SmartChoice provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type is not tolerated.