Director of Software Operations

We are seeking a strategic and results-driven Director of Software Operations to oversee and lead our entire Salesforce SDLC, from architecture to delivery. This role will be pivotal in managing, mentoring, and holding team members accountable while ensuring the successful execution of software operations and delivery initiatives. If you are a collaborative leader with a passion for optimizing processes and driving innovation who doesn’t mind getting your hands dirty, we want you on our team!
About Us: Recently ranked #259 on the Inc 5000 fastest growing companies in the United States, Biller Genie is an award-winning B2B SaaS platform that helps businesses get paid faster. We have offices in Orlando and Miami, growing rapidly, with clients all over the United States. Google “Biller Genie” to learn more about our company.
Responsibilities:

• Lead, manage, and hold the accountable teams accountable for Salesforce architecture, development and delivery, ensuring alignment with organizational objectives and fostering a high-performance culture.
• Oversee the strategic direction and execution of software operations, ensuring best practices in development, implementation, and delivery of Salesforce solutions.
• Collaborate with the VP of Technology and other stakeholders to define project goals, prioritize initiatives, and allocate resources effectively across both teams.
• Ensure seamless integration between the architecture and delivery functions to optimize workflows and enhance productivity.
• Monitor and evaluate the performance of software operations and delivery initiatives, identifying opportunities for improvement and implementing actionable strategies.
• Facilitate communication and collaboration between the Salesforce Architect, Delivery Lead, and team members to promote knowledge sharing and continuous improvement.
• Provide mentorship and professional development opportunities for team members, encouraging their growth and success within the organization.
• Establish and maintain documentation standards, ensuring that technical writing from the development team is transformed into actionable training materials for the organization.
• Conduct workshops with staff to gather insights on needs, suggest new features, and drive innovation that enhances user experience and operational efficiency.
• Ensure data hygiene and compliance within all software operations, maintaining high standards for data integrity and security.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Business Management, or a related field; advanced degree preferred.
• 7+ years of experience in software operations management, with a strong background in Salesforce ecosystems and delivery methodologies.
• Proven experience in leading technical teams and managing software development life cycles (SDLC).
• Strong knowledge of Salesforce architecture, development practices, and delivery processes.
• Exceptional leadership skills, with the ability to inspire and motivate teams while holding them accountable for performance.
• Excellent problem-solving abilities, with a focus on optimizing processes and driving operational efficiency.
• Strong communication skills, both verbal and written, with the ability to engage and influence stakeholders at all levels.
• Experience in technical writing and creating training materials is highly desirable.
• Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Developer) are a plus.

Benefits:  

• Comprehensive Benefits Package, including Medical, Dental, and Vision plans.
• 401k with up to 4% company match.
• Flexible Unlimited Paid Time Off (PTO) policy.
• Opportunities for professional growth and development.
• A collaborative and innovative work environment.

Our Mission: 

To provide an automated A/R platform that seamlessly integrates existing business processes for the SMB market. 
Our Core Values: 

Get Shit Done Right - We work hard and ensure tasks are completed correctly and on time, every time. 

Own it - We are subject matter experts who know what we know, and we are confident enough to speak up when we see something wrong. 

Catch Up - We are high performers and love a fast-paced environment. 

Believe in the Genie - We are passionate about where we are going as a team, and we show we care. 

Class shines - We are articulate professionals who carry ourselves well and speak with purpose. 
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.