Director of Sales - Inside Sales / Mid Market

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

Meet our Sales Team

Our Mid-Market team is on a mission to be the best sales team there is. Every member of this inside sales team is passionate about customer experience (CXM) and showing mid-market organizations how it can transform their business when they have the right infrastructure. We're looking for a dynamic and driven leader to join us on this journey.

This team is responsible for strategically prospecting into new accounts, expanding usage within our existing customer base, and ensuring these customers continue to realize the full value of the Sprinklr Platform. You will lead the charge in building and scaling this critical segment of our business.

Why join?

You will be helping to build a new world-class mid-market sales organization, working alongside a passionate and collaborative team. You will be selling a best-in-class, Forrester-recognized product to some of the most innovative brands in the world. At Sprinklr, we're at the forefront of the CXM revolution, and you'll play a key role in shaping the future of customer experience.

What You’ll Do

• Lead and Inspire: You will recruit, coach, mentor, and develop a high-performing team of account executives, fostering a culture of accountability, collaboration, and continuous improvement. You’ll empower your team to exceed their quotas and become top performers.
• Drive Revenue Growth: You will be responsible for achieving and surpassing revenue targets within the mid-market segment. This includes developing and executing strategic sales plans, managing the sales pipeline, and accurately forecasting sales performance.
• Strategic Planning & Execution: You will develop and implement sales strategies to penetrate the mid-market, identify key opportunities, and expand our market share. You'll analyze market trends, competitor activities, and customer needs to inform your strategy.
• Sales Process Optimization: You will continuously evaluate and refine the sales process to ensure maximum efficiency and effectiveness.
• Accurate forecasting - you'll leverage tools and qualification methodologies like MEDDPICC to drive consistent execution and predictable results.
• Collaboration & Communication: You will collaborate closely with other departments, including marketing, product, and customer success, to ensure a seamless customer journey and maximize customer satisfaction. You will maintain clear and consistent communication with your team, senior leadership, and other stakeholders.
• Be in the Room: You will actively support your team in the office, in client engagements and strategic deals, providing guidance and expertise to help them win. You'll lead by example, demonstrating what it takes to pipeline generate, progress opportunities and close deals, build strong customer relationships and champions.
• Data-Driven Decision Making: You will analyze sales data, identify trends, and use insights to make informed decisions about sales strategies, resource allocation, and team development.

Who You Are & What Makes You Qualified

• You have a proven track record of leading and scaling high-performing sales teams, ideally within the SaaS industry and specifically targeting the mid-market segment.
• You possess 5+ years of experience in software sales, with a deep understanding of the complexities of selling to mid-market organizations.
• You are a natural leader with a passion for developing talent and creating a positive and supportive team environment.
• You are a strategic thinker with the ability to develop and execute effective sales plans.
• You are highly disciplined and comfortable with sales methodologies like MEDDPICC/Force Management.
• You are an excellent communicator with strong interpersonal skills and the ability to build rapport with customers and colleagues.
• You are passionate about the Customer Experience revolution and understand the importance of social media and digital transformation for mid-market businesses.
• You are results-oriented and driven to exceed goals.
• You embody Sprinklr's values and are committed to building strong relationships with customers and colleagues.

If you are a driven and passionate sales leader with a proven track record of success, we encourage you to apply. Join us at Sprinklr and help us empower mid-market organizations to transform their customer experience

Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.