Director, Global Quality Management System

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Director of Quality Management System (QMS)

Position Summary

We are seeking an experienced Director of Quality Management System (QMS) to lead and oversee global QMS initiatives. This role ensures a consistent, effective, and compliant quality system strategy across all company locations worldwide.

The Director will drive compliance with international standards, foster continuous improvement, and promote a culture of quality excellence. Leading a team of QMS Engineers, this role collaborates cross-functionally to align quality practices with business objectives. The ideal candidate has a proven track record of driving operational excellence, leading global teams, and ensuring compliance with international quality standards.

Key Responsibilities

Strategic Leadership

• Develop, implement, and maintain a global QMS framework aligned with company strategy and compliant with ISO 9001 and TL 9000 standards.
• Standardize, harmonized, and implement QMS processes across all locations.
• Provide strategic direction on quality initiatives to QMS teams and key stakeholders.

Quality System Management

• Ensure compliance with ISO 9001, TL 9000, and other industry-specific standards.
• Oversee CAPA, internal/external audits, and management reviews to maintain an effective QMS.
• Proactively identify quality risks and implement corrective and preventive actions to mitigate potential issues.

Continuous Improvement

• Drive improvement and development of quality standards to achieve compliance.
• Foster a quality-focused culture through training, engagement, and leadership.
• Establish, track, and report key performance indicators (KPIs) for data-driven decision-making.

Team Leadership & Development

• Lead, mentor, and develop a team of QMS Engineers to achieve business objectives.
• Foster collaboration and knowledge sharing across teams and departments.
• Manage resource allocation and performance evaluations to ensure optimal team performance.

Cross-Functional Collaboration

• Collaborate with cross-functional teams including engineering, operations, Sales, and other departments to integrate quality requirements into all processes.
• Support customer audits, ensuring prompt resolution of non-conformances.

Qualifications

• 10+ years of quality management experience, with 5+ years in a leadership role overseeing global operations.
• In-depth knowledge of QMS principles, international standards (ISO 9001, TL 9000), and regulatory requirements, other standards are a plus.
• Proven ability to implement and manage QMS in a multi-site global environment.
• Strong leadership, communication, and organizational skills with the ability to influence at all levels.
• Experience in Kaizen, Lean Manufacturing, Six Sigma, or continuous improvement methodologies is a plus.
• Certified Lead Auditor, CQE, or similar credentials.
• Bachelor’s degree in engineering, Quality Management, or a related field (Master’s preferred).

Key Competencies

• Strategic thinker who balances long-term goals with short-term priorities.
• Strong problem-solving and decision-making skills.
• Proactive, detail-oriented, and results-driven.
• Excellent interpersonal and leadership skills for cross-functional teamwork.
• Analytical mindset with the ability to leverage data for decision-making.
• Strong presentation and communication skills.

Location

This position is based at our Ottawa, Canada office with a global scope. Some travel is required to support site operations and audits.